Manager, Project Services – Amico Mobility
Amico Group of Companies – Richmond Hill
Amico is a Canadian Manufacturing Company that has been supplying products to the Global Healthcare market for over 30 years. We require an experienced Manager to manage a team of in-house employees including Project Managers, Support and Administrative Staff.
Responsibilities will include:

• Directly responsible to oversee Project Services staff, including CSRs, Estimators, AutoCAD Technicians, Project Coordinators and Project Managers.
• Communicate with external customers.
• Maintain a productive staff while meeting customer objectives.
• Coordinate workflow, review procedures and processes.
• Foster strong relationships with the day to day client contacts and achieve high client satisfaction levels by building/maintaining a strong client rapport as well as continually providing added value and ensuring satisfaction.
• Thorough understanding of client contract, specifically focused on project delivery and service needs including the documentation, maintenance and detailed understanding of the client ecosystem.
• Ensure accounts are being managed and maintained.
• Manage various tasks such as invoicing, quoting and other administrative duties.
• Work in collaboration with Sales, Production and Support teams to ensure the delivery of a seamless customer experience.

Qualifications:

• A minimum of 3-5 five years experience in a leadership position is required.
• Previous experience as a Project Manager in manufacturing and/or construction is highly preferred.
• Knowledge of AutoCAD is an asset.
• Leadership skills, fostering engagement and a positive team environment with strong people management.
• Ability to anticipate and resolve client problems/issues
• Strong customer service orientation with superior interpersonal, communication (oral and written)
• Ability to work effectively with little supervision based upon an agreed to set of objectives and goals
• Possess Strong Computer Skills (SAP is an asset but not required)
• Detail oriented and excellent organizational and planning skills.
• Able to generate reports

For more information, please visit us at www.amico.com
*Only selected candidates will be contacted.
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