E-Commerce Merchandiser

Department: Marketing

Reports to: Senior E-Commerce Manager

Location: Flexible USA or Canada

Hours of Work: Full-time, Temporary

Workplace Category: Remote

Your Role at Petcurean: The E-Commerce Merchandiser will support demand generation and implement Petcurean's brand and marketing strategies across e-commerce channels within the assigned territory. This role will be responsible for ensuring products are effectively merchandized through regular audits of product pages, addressing pricing issues in collaboration with the Sales team, and analyzing data to provide actionable insights that drive online sales and business growth. A deep understanding of e-commerce platforms and the ability to optimize digital presence across multiple online marketplaces are key to success in this role.

Your Future Team: As a key support role for the E-Commerce Management team, the E-Commerce Merchandiser will work closely with the E-Commerce Manager to assist with sales, campaign management, product content organization, and various e-merchandising initiatives. The role also involves managing both new and existing customer/vendor accounts to foster relationships and achieve sales growth.

This is a temporary position expected to last 12-months.

If you were the E-Commerce Merchandiser now, here are some of the core activities you would be doing:

Catalog Management:

• Coordinate item setup and catalog management with e-commerce vendors from end to end
• Monitor and report on issues related to MAP policy, pricing, and availability
• Plan and execute cross-functional collaboration for new product launches, working closely with pricing, product development, sales and marketing teams.
• Coordinate the enrollment of items in review programs, promotions, and other vendor-led initiatives through back-end portals.

Site Merchandising & Content

• Maintain site merchandising and content for our catalog on Amazon.Com & Chewy.com to achieve best-in-class, including:
• Implement optimization strategies for the company's e-commerce storefronts including imagery and product attributes.
• Monitor and continually enhance existing online content including imagery, product descriptions, images, and titles to drive higher customer engagement.
• Partner with the broader marketing teams, including brand, performance, and digital to align content and optimize for the consumer experience and initiatives are aligned with campaigns, brand etc.
• Support copywriting and SEO to improve product findability and search performance.
• Plan and execute the online setup process for national retailers using various online platforms/portals, ensuring that product listings are accurately created and optimized for maximum visibility.
• Demonstrate problem-solving skills by resolving any errors that arise within the systems or across retailer platforms. Collaborate with internal teams to troubleshoot and resolve issues impacting e-commerce performance.
• Analyze consumer data and provide actionable insights on content performance and opportunities to address consumer challenges

Sales Growth and Performance Optimization

• Support online sales growth by ensuring product availability, content, and promotional alignment
• Evaluate item and brand performance related to site merchandising, conversion rates and findability, using analytics:
• Monitor key performance metrics (sales, traffic, customer behavior).
• Analyze data to identify trends and provide actionable insights.
• Present reports to stakeholders to inform strategy.
• Keep abreast of the latest industry trends, best practices, and platform algorithm updates. Proactively identify opportunities for improvement and propose innovative strategies to maintain a competitive edge.

Here are some of the skills we are looking for our next E-Commerce Merchandiser to bring to the team:

• E-Commerce Expertise: Proven knowledge of e-commerce merchandising best practices, with a focus on optimizing digital product presence across platforms.
  • SEO
• Digital Marketing/Site merchandising
  • Experience with catalog management, content marketing, digital tools & storefronts
  • Attention to detail
• Communication: Excellent verbal and written communication skills, including superior interpersonal abilities to ensure clear communication and collaboration across teams.
• Collaboration: Strong ability to work well in a team environment, collaborating effectively to achieve shared goals while ensuring a positive and productive team dynamic.
• Problem-Solving: Proactive in applying problem-solving techniques to operational challenges, identifying and resolving issues promptly to improve performance.
• Adaptability in Fast-Paced Environments: Proven ability to thrive in a fast-paced, dynamic environment, remaining flexible and adaptable to evolving needs.
• Strategic Outlook: Ability to distill objectives, tactics, and performance measurement into concise, actionable go-forward plan recommendations.
• Relationship Building: Ability to establish and maintain strong relationships, collaborating effectively with internal teams and external stakeholders to achieve desired outcomes.
• Time Management: Exceptional time management skills, handling tasks with varying complexity and competing deadlines, ensuring effective prioritization and productivity in a continually evolving environment.
• Analytical Mindset: Strong analytical skills with the ability to interpret complex data sets, identify trends, and generate actionable insights that drive business growth and online performance.
• Proficiency in Tools: High level of computer proficiency, including expertise in Excel, PowerPoint, Outlook, and data visualization tools (e.g., Tableau, Power BI, Google ).
• Return on Time Investment (ROTI): Ability to manage effective Return-On-Time-Investment (ROTI), ensuring time and resources spent are aligned with business priorities and ROI.
  

Are you our next E-Commerce Merchandiser? Here are some of our must-haves:

• Equivalent of 2+ years of post-secondary education in a related discipline.

• 2+ years of experience in e-commerce merchandising or digital marketing capacity preferably within a consumer-packaged goods environment.
• Advanced knowledge of Amazon Vendor and Seller Central.

What's in it for you?

• Flexible remote work environment.
• Take advantage of the financial resources strategically allocated to empower your career progression through personalized Professional Development avenues.
• Staff Feeds program! Each month, Petcurean employees are eligible to submit an order for Petcurean products to feed the furry friends in your life.
• Annual volunteer hours so you can give back to the causes that mean the most to you.
• Comprehensive Health and Dental Benefits package available for you and your dependents.
• Employee Assistance Program.
• Modern open concept office located in the beautiful Chilliwack, British Columbia.
• Stocked coffee, tea and treats at our office!
  

About Us

We are in the business of putting pet's first, through formulating superior-quality and nutritionally balanced recipes that give dogs and cats happier, healthier, and longer lives. Founded in 1999, as a local BC company, Petcurean has evolved to become a globally trusted brand of premium quality pet foods. Our recipes are sold in pet speciality stores across North America, and in over 30 countries around the world. Behind our success are our people that never waver from our brand's ultimate mission of putting pets first. Our People make us who we are and represent the true heart and soul of Petcurean.

Equal Opportunity Statement

Petcurean is an equal-opportunity employer. We are committed to providing an inclusive and welcoming environment for all employees, candidates, and clients. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Diversity and inclusion are core values at Petcurean, and we actively encourage candidates from all backgrounds to apply for this position. We would like to thank all applicants for their interest; however only those candidates selected for an interview will be contacted.