JOB TITLE: SALES REPRESENTATIVE

DEPARTMENT: EAST SALES & CANADA - CANADA

REPORT TO: SENIOR DISTRICT OR REGIONAL SALES MANAGER

REVISION DATE: 05/02/2024

SUMMARY:

The TOTO Direct Sales Representative Position is a Field Sales position. The TOTO Sales Representative is responsible for all sales, servicing and support activities needed to ensure day-to-day responsibilities are managed properly in their territory.

DUTIES AND RESPONSIBILITIES:

• Sources, evaluates, and initiates sales directly to residential and commercial plumbing contractors, builders, developers, mechanical contractors, municipalities and building maintenance personnel.

• Showroom Visits; increase/gain TOTO Presence in existing showrooms and seek new showrooms. Update Showroom Binders, New literature requests, showroom displays and Product Knowledge Sessions

• Assist in maintaining the presentation of TOTO products in showrooms and display areas.

• Distributor/Wholesaler Visits; Know Key decision Makers. Set monthly targets for distributors and achieve monthly targets.

• Serves as a liaison between distributor/wholesaler/manufacturer representatives and contractors to pull sales through for shipment.

• Follow up on orders to insure timely shipment.

• Maintains close relationships with existing contractors to insure continued business as well as initiate increased business.

• Establishes new relationships with contractors to gain sales and market penetration.

• Investigate customer complaints of defective product and/or unsatisfactory service and recommend appropriate action necessary to resolve complaints. Follow complaints to satisfactory conclusion between customer and company.

• Seek out projects, such as Hospitality and High-end developments.

• Initial Specification Sales; Architect, Engineers, Contractors and Designers.

• Perform daily activity reporting on actionable sales activities.

SUPERVISORY RESPONSIBILITIES:

• This is a non-supervisory position.

QUALIFICATIONS:

• B.B.A. in Sales, Marketing, or related field plus one (1) year of industry sales experience. Strong interpersonal, verbal, and written communication skills are a must.

• Must also have excellent presentation skills. Must have proficiency in Microsoft Word, Excel, and PowerPoint

Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.