Dabadu, Inc. is seeking a Customer Success Manager to join our growing team. We are seeking a dynamic individual who has proven customer success experience in reducing friction, improving customer adoption, managing concerns, building lasting relationships, and turning customers into product champions. This individual will be given ample opportunity to define and grow the Customer Success function for our company and our product, developing best practices, processes, retention and growth targets, and more.We are a startup made of industry professionals who are not interested in doing everything by the book we challenge the status quo and build excellent products without the usual constraints. If you are looking to make a serious impact and not just do what they say should be done, then lets talk.

Responsibilities Include:

• Perform initial onboarding of customers, ensuring strong adoption and ongoing engagement throughout the customers lifetime
• Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Provide guidance and address challenges on work/project management and collaboration to customers
• Perform periodic customer success reviews that confirm satisfaction, resolve issues, and expand the product used throughout the account
• Develop tools, processes, and best practices to ensure customers are realizing the greatest possible value from the product
• Use usage patterns to gain insights, provide guidance and increase customer satisfaction
• Serve as the primary interface to manage and resolve any critical situations and Product Support activities
• Collaborate closely with developers to communicate customer feedback, while also testing new features and product updates to ensure quality and usability
• Work closely with the Sales and Leadership teams to share customer insights that inform additional product and service sales opportunities
• Deliver actionable customer insights to Product Management to inform user experience improvements, product enhancements, and engagement strategies that drive faster adoption, increased usage, strong renewal rates, and customer advocacy
  
• Achieve/exceed target KPIs, including but not limited to renewal %, upsell %, monthly active usage, and NPS

Requirements:

• Bachelor's degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
• Possess strong phone, written, and verbal communication skills with excellent presentation skills
• Confident, high energy, self-motivated, and a true team player
• Experience working with senior and executive-level customer contacts
• Demonstrated ability and desire to work and excel in a growing, startup environment
• Excellent multitasking and project management skills
• Understanding of SaaS-based B2B applications
• Ability to understand and articulate to various customer personas
• Well-organized, with high attention to detail and the ability to prioritize
  

These are a plus:

• Bilingual: English & French
• Experience working with Automotive retail clients
• Software startup experience is a plus

Perks & Culture:

• Be part of a tight-knit team building meaningful products.
• Help define how our company operates and scales.
• Office vibes: ambitious, collaborative, and a little bit weirdin the best way.
• Great coffee, even better banter, and Friday lunch-and-learns!

Dabadu is building the future of automotive technologyand we want you on the ground floor.

If youre excited about making a difference, juggling a mix of tasks, and growing with a fast-paced team, wed love to meet you.

Apply now and lets build something greattogether!