Mandate:
Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing.

Responsibilities:

• Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards

• Conducting secondary audits on regulated shipments

• Managing urgent release requests

• Monitoring and communicating system outages

• Ensuring accurate transmission of entries under hard-stop conditions

• Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required.

Requirements:

• Minimum 5 years of experience in the Customs Brokerage industry

• College Diploma in International Transportation & Customs or related field is preferred

• Experience with staff management is considered an asset

• Strong knowledge of Canadian customs regulations & trade processes and programs

• CCS, CTCS, LCB designations are preferred

• Experience in CargoWise One system, or related brokerage systems is considered an asset

• Proficiency in MS Office

What You Offer:

• Ability to work independently (drive and self-starter/self-managed) and in a team environment

• Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion

• Excellent oral and written communication skills

• Exceptional customer service skills

• Extremely detail-oriented and organized

What We Offer:

• Equal opportunity employer

• Competitive compensation

• Comprehensive Benefits package, including fitness reimbursement program(s)

• Education Reimbursement Program

• Balance between work and home life