DescriptionWe are seeking a collaborative, operations-focused Director of Healthcare Services to lead and oversee Impark's largest and most complex portfolio—healthcare. This position is responsible for the daily performance, safety, service delivery, and client satisfaction across an extensive network of hospital and medical campus parking operations. The successful candidate will be a proactive leader with deep experience managing multi-site teams, ensuring compliance with contractual obligations, and building strong relationships with health authority stakeholders.
Key ResponsibilitiesPortfolio Operations & Oversight

• Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities.
• Ensure that parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards.
• Prepare and analyze operating reports (daily/weekly/monthly) and oversee maintenance projects to ensure timely and quality completion.
• Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites.
• Enforce company and client contractual obligations, policies, and safety standards.
• Respond swiftly to incidents, escalated concerns, or facility-related issues.
• Lead the development and implementation of new parking technologies and solutions.
• Identify and pursue new business, portfolio growth and revenue growth opportunities.

Team Leadership & Development

• Recruit, train, and develop high-performing managers and frontline employees across multiple sites.
• Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline.
• Develop onboarding plans for new hires and oversee healthcare-specific training programs.

Client Relations & Communication

• Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders.
• Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans.
• Deliver client reporting on operational performance, service quality, staffing, and incident trends.

Financial Accountability

• Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment.
• Recommend and implement operational adjustments to achieve or exceed financial targets.
• Ensure strong revenue controls and audit procedures are in place at all managed sites.

Strategic Support & Cross-functional Collaboration

• Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts.
• Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical.
• Represent Impark professionally within the healthcare community and civic organizations to promote the company's reputation and service commitment.

Skills, Knowledge and Expertise

• 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment (e.g., healthcare, hospitality, facility management).
• Demonstrated leadership skills managing large and distributed teams.
• Excellent communication, client engagement, and relationship management skills.
• Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics.
• Proven ability to handle multiple complex projects in a fast-paced, dynamic environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Preferred:

• Master's Degree in Business or Healthcare Administration Preferred
• PTMP (formerly CAPP) or CPP certification.
• Experience working directly with public or private healthcare organizations.
• Familiarity with CRM platforms such as Salesforce.

Benefits

• RRSP (based on employee group)
• EAP (based on employee group)
• Paid Vacation
• Medical & Vision
• Dental
• Life Insurance
• AD&D
• Short-Term Disability
• Long-Term Disability (based on employee group)