Job Title: Community Service Navigator

Reports to: Executive Director

Term: Starting as soon as possible-September, 2027 (2 year contract)

Position Summary:
The First Step- Investing in Womens Futures Program supports anyone who identifies as a
woman and has experienced gender-based violence/trauma, with their economic and career
goals. To do this, the program provides wrap around supports, short-term case management to
identify and mitigate barriers to economic success, facilitates goal setting and achievement of
goals related to income generation/employment.

The Community Service Navigator (CSN) will be a point of contact for clients and community
partners and create and implement group learning opportunities. The CSN will support women
to identify and connect to economic, career and skill building opportunities, as well as provide
wrap-around supports to remove barriers to economic success.
The Service Navigator will be responsible for the implementation and delivery of group support
and education, and work closely with other members of the WCYR team and external partners
to ensure clients have access to the services and supports required to meet their employment
and income generating goals

Roles and Responsibilities:
This position requires travel and working within York Region and the WCYR Office, and will be
required to work evenings and weekends to accommodate community events, workshops and
activities.

Group/Workshop Facilitation
-Implement and Execute Financial Empowerment and Exploring Careers groups
-Number and format of groups will be mutually determined annually, with a minimum of:
5 Financial empowerment (FE) groups per year
5 Exploring careers (EC) groups per year
- Utilize evaluation and feedback to update program content along with WCYR input

Events and Education:
- Work with partners to provide workshops and info sessions that complement education provided by FE/EC
- Support development of monthly calendar and flyer for IWF program offerings

Client Support:
- Support clients to reach goals, register for sessions/groups
- Support outreach and information sharing

Other Duties as assigned

Qualifications
- Diploma or Degree in a related field (social services, social work, community
development) or min 4 years of equivalent experience
- Strong interpersonal and relationship building skills- ability to establish rapport and
excellent communication with clients, partners, staff
- Demonstrated knowledge and understanding of programs and services available in York Region
- Demonstrated experience planning, implementing and executing workshops or group
education sessions (budgeting, and economic development knowledge, an asset)
- Excellent conflict resolution and crisis management skills
- Experience outreaching and engaging with community
- Excellent administration/organizations skills, including but not limited to program logistics, work plan development, reporting, case notes, case management, etc.
- Excellent written and verbal skills
- Vulnerable Sector Screening is required