The Twin Motors Auto Group offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible.

If honesty, integrity, and superior customer service are your watchwords and you enjoy working in a fast-paced environment, then we are looking to add you to the team!

Twin Motors The Pas has an immediate opening for an experienced Service Manager to join our successful dealership. There are great opportunities to advance within the company and create the work environment you want to be a part of. We are passionate about long-term relationships with our teammates, clients, and communities.

If you are result-driven, goal-oriented, love dealing with people, and look for the opportunity for career development within a dynamic and exceptional team, look no further! We provide the best management team, a friendly work environment, and the opportunity for advancement within the organization.

Summary:

To be successful as a Service Manager, you should display a strong industry-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, both internal and external, and team members. You should have a customer service excellence mindset as a representative of the dealership.

Job Responsibilities:

• Ensuring vehicles flow smoothly and efficiently through the service department to maximize hours in the department

• Maintaining a high level of customer service through quality and timeliness of service for both internal and external customers

• Delegating and directing service tasks, and managing service team members to ensure the team's objectives and sales goals are met.

• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

• Keeping repair order counts under control and monitor work in process to reduce backlogs.

• Implement and maintain effective service process for advisors

• Keep up to date with manufacturer warranty standards and policies and ensure processes are built to follow them

• Working together with Sales department to ensure the smooth flow of new and used vehicle preparation and repairs

• Monitoring department issues to create methods to lessen recurring issues.

• Work with dealership management to maintain staffing levels

• Ensure department is clean and organizes and equipment is maintained and cleaned on a regular basis

• Monitor shop load in order to run a smooth and productive shop

• Maintaining strong relationships with manufacturers, dealers, and sales representatives.

• Foster open communication and alignment with service advisors, technicians, parts personnel, and other dealership departments.

• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

• Additional duties as assigned by management.

Continuous Learning & Improvement:

• We are committed to our employee's continuous learning and development and as such, training is provided through orientation, self-assessments, coaching sessions and demonstrations with managers.

Ideal Requirements:

• Previous service and management experience may be advantageous.

• Strong automotive industry knowledge.

• Excellent leadership, communication, sales, and customer service skills.

• Computer literacy and good organizational skills.

• Strong creative thinking and problem-solving skills.

• The ability to work under pressure and handle stress.

Why Work for the Twin Motors Auto Group:

• Competitive Compensation Package & Group Health Benefits

• Training & Development Support

• EAP Program

• Vehicle Purchase & Service Incentives

• Opportunities for Career Advancement

• Employee events

• Employee recognition & rewards

• Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

The Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at [email protected] or [email protected]