About Us

Founded in Vancouver in 1926, Dueck Auto Group is a family-owned company known for quality, customer service, and community support. With four dealerships across Greater VancouverDueck Marine, Dueck Downtown, Dueck Richmond, and Dueck Isuzuwe employ over 400 people. Dueck Isuzu specializes in medium-duty commercial trucks and fleet services, delivering reliable, high-quality solutions with exceptional customer care.

Position Summary

We are looking for an experienced, proactive, and energetic Service Manager to lead and grow our medium-duty Service Department. The main responsibilities include maximizing shop productivity, developing strategic partnerships, fostering positive employee relationships, optimizing costs, and achieving established targets and KPIs. Reporting directly to the General Manager, the Service Manager works closely with all areas of the business to ensure customer satisfaction, operational efficiency and profitability, while driving a positive change and shared growth across the team and organization.

Key Responsibilities:

• Proactively grow the medium-duty service business by bringing in new B2B customers and increasing department revenue
• Identify and implement strategic opportunities for improvement in department processes
• Manage the daily operations of the medium-duty service department
• Schedule and assign work to technicians to ensure timely, high-quality repairs
• Build and maintain strong customer relationships to drive repeat business
• Monitor and control department expenses, budgets, and KPIs, with a strong focus on gross profit growth
• Ensure compliance with safety, environmental, and company policies
• Recruit, train, mentor, and develop service technicians and advisors
• Collaborate with Isuzu sales teams, Dueck Auto Group management teams and support departments, and external stakeholders to ensure seamless operations

What We Offer:

• Competitive salary with performance-based incentives
• Progressive and industry-leading environment
• Supportive team and inclusive culture
• Comprehensive health and dental benefits
• Opportunities to make change and grow together

Qualifications:

• 3+ years in a service manager or supervisory role (truck, automotive, or equipment repair)
• Proven track record of increasing revenue, bringing in new business, or growing a service department
• Strong knowledge of medium-duty truck systems and repairs
• Excellent leadership, organizational, and communication skills
• Customer-focused mindset with strong problem-solving abilities
• Proficiency in service management software and the Microsoft Office Suite

Logistical Requirements:

This is a full-time position at Dueck Isuzu located in Delta (Annacis Island). The position may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business. Professional attire is required (business casual dress code).

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