Who is Bold Commerce?

Bold Commerce powers personalized checkout experiences for leading omnichannel retailers and direct-to-consumer brands.

As a leader in the composable commerce space, Bold makes checkout better, boosting profitability by enabling personalized, customer-specific checkout flows designed to increase the Checkout Power Trio of conversion, AOV, and LTV - not just conversion. Built with a composable & headless architecture, Bold Checkout fits with any commerce stack, making it easy to overcome platform limitations. Leading omnichannel retailers like Harry Rosen and Staples Canada trust their business with Bold Checkout.

Named one of Built In Austins Best Places to Work, Canadas Top Employers for Young People, and Manitobas Top Employers, we're a dynamic team that truly cares about building the future of ecommerce. We live by the BUILDERS Code, a shared set of practices, beliefs, and values that help shape this remote-first company.

Founded in 2012, with team members (Builders) located throughout Canada and the U.S., and backed by investors like OMERS Ventures, WhiteCap Venture Partners, and Round13 Capital, Bold is leading the way to a better, composable ecommerce future.

About the role

Bold is looking for a Senior Site Reliability Engineer (SRE) to design, build, and maintain the systems and tools that support our SaaS infrastructure. Youll play a key role in ensuring our platforms are reliable, scalable, and performant. Working closely with developers, product managers, and IT operations, youll help shape robust solutions that align with our service-level objectives (SLOs) and deliver value to our merchants.

What youll do

• Design and maintain highly available, fault-tolerant infrastructure to support our SaaS products
• Develop and optimize monitoring, alerting, and incident response processes
• Improve system performance through capacity planning, load testing, and performance tuning
• Automate deployment and configuration tasks using infrastructure-as-code practices
• Partner with development teams to enhance software reliability through efficient CI/CD pipelines and release management
• Conduct root cause analysis and post-incident reviews to drive continuous improvement
• Contribute to the architecture of performance monitoring systems and train teams on reliability best practices
• Organize and manage execution of planned projects
• Balance speed and stability in product delivery while upholding well-defined SLOs
  

What were looking for

• Bachelors or Masters degree in Computer Science, Engineering, or a related field
• 7+ years of experience in SRE or a similar role within a SaaS/cloud environment
• Strong Linux/Unix systems knowledge and shell scripting
• Experience with GitOps (ArgoCD is a plus)
• Proficient in at least one language (e.g. Python, Go, Ruby) and familiar with tools like Ansible, Terraform, or similar
• Hands-on experience with cloud platforms (GCP preferred; AWS/Azure also relevant) and container orchestration (Docker, Kubernetes)
• Solid grasp of networking, monitoring (e.g. Prometheus, Grafana, OpenTelemetry), and incident management
• Strong collaboration and communication skills, with a focus on documentation and cross-functional partnership
• Trusted team player who builds relationships and cultivates a culture of reliability
• Flexible hours with participation in an on-call rotation and occasional scheduled maintenance
  

Our investment in YOU!

Benefits designed to support your well-being and happiness:

• Competitive compensation that reflects your experience and skills
• Employer Paid Health & Dental Benefits, Virtual Care, & Disability top-up - starting day 1!
• Virtual mental health and EAP platform for support anytime
• Annual Health Benefit ($1,000 per year) to help you thrive!
• Working remotely - anywhere in Canada & the United States!
• Employee Options to help you grow with us!
• Flexible work hours
• Annual Bonus Program aligned to your Job Level
• Competitive paid vacation days (starting at 3 weeks)
• Employer Paid Employee & Family Assistance Program (EFAP)