RQ09409 - Sr. Business Analyst

Downtown, Toronto

Hybrid - 3 days onsite and 2 days remote

Contract 7 months

Security Level CRJMC (must get clearance before start date)

Must-Haves:

• Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.
• Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
• Applying re-engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches
• Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
• Public sector experience