The General Manager will oversee daily operations, manage resources, and develop strategic initiatives to improve efficiency and service quality. Reporting directly to the Director of Operations, this individual will play a key leadership role in executing Onyx's long-term growth objectives while fostering a positive and high-performing team culture.

Key Responsibilities:

· Develop and implement operational plans aligned with the company's strategic goals.

· Oversee day-to-day operations across all departments and ensure service excellence.

· Build and maintain strong relationships with clients, partners, and vendors.

· Monitor productivity and conduct performance evaluations across teams.

· Analyze data and key metrics to inform business decisions and employee performance.

· Drive business development by identifying new opportunities and cultivating client accounts.

· Collaborate with leadership and frontline staff to achieve key performance outcomes.

· Ensure compliance with internal policies and confidentiality requirements.

· Perform additional duties as assigned.

Required Skills:

• Demonstrated leadership and team-building capabilities, with a track record of motivating and developing high-performing teams.

• Strong strategic thinking and sound decision-making abilities, even under pressure.

• Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels.

• Proficient in negotiation and skilled at resolving conflicts constructively, with a focus on turning challenges into business opportunities.

• Proven ability to manage multiple priorities effectively while meeting tight deadlines.

• Solid experience in operations management, ideally within the security or service industry, with a strong focus on efficiency and client satisfaction.

Qualifications:

• Bachelor's degree (or equivalent) in Business Management or a related field.

• Minimum 2 years of verifiable experience in the security industry (must provide valid proof of employment).

• Valid Ontario Security Guard License (required).

• Proven experience in conducting performance evaluations and staff development.

• Solid understanding of human resources processes and compliance standards.

• Demonstrated ability to improve profit margins, enhance client satisfaction, and boost operational efficiency.

• Strong business acumen with the ability to analyze budgets, track KPIs, and contribute to company growth.

• Skilled in identifying opportunities for margin improvement, cost control, and business expansion.

• Effective people leader with the ability to motivate, manage, and inspire teams at all organizational levels.

Company DescriptionWe are a leading provider of security solutions, committed to delivering exceptional service to our clients through integrity, professionalism, and innovation. We are seeking a highly motivated and experienced General Manager to lead our operations, drive business growth, and ensure high standards across all departments.Company DescriptionWe are a leading provider of security solutions, committed to delivering exceptional service to our clients through integrity, professionalism, and innovation. We are seeking a highly motivated and experienced General Manager to lead our operations, drive business growth, and ensure high standards across all departments.