RIndigo Park Canada is seeking a customer-focused and detail-oriented Reservation Clerk to join our team at Pearson Airport. As a global leader in parking and mobility solutions, we're looking for someone who thrives in a fast-paced environment, enjoys helping people, and can manage multiple priorities with accuracy and professionalism.

• Support customers with their use and navigation of the parking reservation platform.

• Greet and assist customers in person, over the phone, and via email, delivering a friendly and efficient experience.

• Inform and advise customers and clients on our products and services.

• Respond to email queries in a timely and professional manner.

• Investigate transactions and provide solutions for parking transaction discrepancies.

• Review transactions and process refunds/payments as required, maintaining accurate tracking logs.

• Monitor voicemails and respond to customer inquiries courteously and efficiently.

• Assist with parking permit duties and provide staff relief as required.

• Perform reservation administration duties and general office support as directed.

• Generate and submit reports according to internal deadlines.

• Maintain confidentiality and accuracy when entering and managing customer data.

• Collaborate with team members to ensure a high level of customer satisfaction.

• Minimum 2–3 years of customer service experience, preferably in environments such as retail, hospitality, parking, or call centers.

• Strong English communication skills (both verbal and written), with a positive attitude and openness to direction and feedback.

• Proven customer-service-oriented mindset and problem-solving abilities.

• Experience with reservation or ticketing systems is an asset.

• Proficiency in Microsoft Office (Word, Excel) and general computer use.

• Bilingualism in English and French is a strong asset.

• Ability to stay calm under pressure in a fast-paced environment.

• Comfortable working independently with minimal supervision.

• Strong attention to detail and concern for accuracy and customer satisfaction.

• Exceptional time management and organizational skills.

• You bring a professional, client-first attitude to everything you do.

• You're tech-savvy and comfortable navigating new systems and tools.

• You take initiative and pride in delivering quality work.

• You enjoy being part of a supportive team and helping others succeed.

• You're eager to learn and contribute to a positive, customer-centric environment.