What You'll Do – The Role (Responsibilities)

• Monitor multiple national smart lists to determine available calls that can be invoiced.
• Create customer invoices for contractual field service work performed. Ensure accuracy in amounts compared to contracts.
• Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with required credits
• Monitor return invoice inbox for customer correspondence and rejected invoices.
• Follow up with the branches, technicians for completion of documentation.
• Verify that all supporting documentation is attached to each invoice.
• Metrics set in place with monthly goals to be achieved.
• Attend quarterly meetings and be ready to share ideas revolving around invoicing.
• Work with customer service to ensure that all scheduled contract work is completed and invoiced monthly.
• Confirm that the value invoiced aligns with the scope of work.
• Interact with other department personnel to ensure accurate accounting on all invoices.
• Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers, and suppliers.
• Work with the Customer Support Manager and contracts department to establish policies, practices, and systems to improve the invoicing function and process.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Invoicing Specialist and the job description and duties set out herein.

What You Need (Requirement)

• Minimum 2 years' similar work experience in a corporate environment
• Related post-secondary education preferred, or similar in education and experience.
• Working experience in CRM and Wennsoft products.
• Excellent computer skills. General understanding of computerized accounting systems.
• Excellent working knowledge of Microsoft Office.
• Good organizational, time management and prioritizing skills.
• Strong problem identification resolution skills.

Working Conditions

• Manual dexterity is required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 10lbs may be required.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work