Key Responsibilities:

• Provide technical support by resolving issues escalated from L1 support teams.

• Troubleshoot and resolve complex software, hardware, and system incidents.

• Collaborate with cross-functional teams for timely issue resolution.

• Escalate unresolved issues to L3 or specialized teams as needed.

• Maintain clear documentation of problems and resolutions.

• Ensure high levels of customer satisfaction through effective communication.

• Support process improvement and knowledge base updates.

Must-Have Skills:

• Hands-on experience with Unix/Linux

• Strong SQL skills

• Basic to intermediate Scripting (Shell, Python, etc.)

• Solid problem-solving and troubleshooting abilities

• Excellent communication and teamwork skills