Where Integrity Drives Every Interaction

Woodbine Nissan is seeking a dedicated and experienced Service Advisor to join our dynamic team. As an Award of Excellence-winning dealership, we pride ourselves on delivering outstanding service, trust, and transparency to every guest. We're looking for someone who brings professionalism, automotive knowledge, and a passion for customer care to every interaction.
This role is ideal for someone who thrives in a high-energy environment and is passionate about creating a welcoming, trustworthy, and informed experience for every customer who visits our service drive.

· Warmly greet customers and ensure a seamless check-in process

· Schedule service appointments and prepare accurate work orders

· Communicate technician assessments clearly and professionally to customers

· Recommend services based on vehicle condition, not just routine maintenance menus

· Ensure repair authorizations are obtained and documented properly

· Provide real-time updates to guests on the status of their vehicles

· Review final work and invoices, ensuring customers fully understand the services performed

· Collaborate with service technicians and parts advisors to ensure smooth workflow

· Maintain follow-ups to ensure customer satisfaction after service visits

· Assist team members with various tasks as needed to maintain a high standard of service

· Proven experience as a Service Advisor (dealership experience preferred)

· Outstanding customer service and interpersonal skills

· Excellent written and verbal communication

· Strong organizational and multitasking abilities

· Typing proficiency and comfort with digital systems

· Experience with dealership CRM software (ERA/Reynolds experience is a strong asset)

· Basic mechanical knowledge is a plus

· Prior Nissan or Japanese brand experience is an asset

· Availability to work evenings and Saturdays as part of a rotating schedule

· Award of Excellence-winning dealership with a strong reputation in the community

· Energetic and collaborative team environment

· Customer-first culture rooted in honesty, transparency, and reliability

· Convenient location in the heart of Etobicoke near major highways

· Exciting growth opportunities in a fast-paced, forward-thinking dealership

Apply now and become part of the Woodbine Nissan family.
*Only those selected for an interview will be contacted.*