What You'll Be Doing:
You'll be responsible for making sure our customers have a smooth and positive experience from order to delivery. If you enjoy chatting with people, solving problems, and keeping things running behind the scenes, this role could be a great fit.

Responsibilities:

• Taking and processing customer orders by phone, email, and online platforms.
• Calling customers to take their orders, follow up on any questions and suggest additional items that may be useful.
• Answering incoming calls in a friendly and helpful way
• Handle customer inquiries and complaints
• Processing e-commerce orders and making sure everything ships on time
• Attend to walk-in customers on site
• Reaching out to customers for payments and keeping accounts up to date
• Reviewing accounts receivable and helping follow up as needed
• Keeping customer info organized and accurate
• Working closely with our sales and distribution teams to make sure everything goes smoothly
• Perform other various administrative tasks as may be required

What We're Looking For:

• Minimum High School Diploma or GED
• At least 2 years of customer service experience
• Excellent data entry skills
• Good basic math skills
• Experienced with using CRM, Order Entry and Account Receivable software
• Strong communication skills — both verbal and written
• Ability to build a good rapport with customers
• A pleasant and professional phone manner
• A team player who can also work independently
• Ability to multi-task, organize and prioritize work
• Comfortable working with both the sales and distribution teams
• Good with Microsoft Word, Excel, and Google Workspace (especially Gmail)
• Organized, detail-oriented, and reliable

Why Work With Us?

• We are a privately owned family run business, with a passionate team that loves great coffee and great people
• You'll be part of a Canadian company with over five decades of experience in the coffee industry
• Competitive pay and benefits

Interested?
We'd love to hear from you! Send your resume and a short note about why you'd be a good fit.

Company DescriptionAt Brazilian Canadian Coffee Co. Ltd., we are passionate about crafting exceptional coffee. As a specialty coffee roasting company, we take pride in sourcing the finest beans and providing an outstanding experience for our customers — from the first sip to the last. For over 50 years, we've been proudly supplying coffee to restaurants, cafés, foodservice operators, grocers, and direct consumers across Canada. We're now looking for a detail-oriented and personable Customer Service Representative to join our team and help us build even stronger connections with our customers.Company DescriptionAt Brazilian Canadian Coffee Co. Ltd., we are passionate about crafting exceptional coffee. As a specialty coffee roasting company, we take pride in sourcing the finest beans and providing an outstanding experience for our customers — from the first sip to the last. For over 50 years, we've been proudly supplying coffee to restaurants, cafés, foodservice operators, grocers, and direct consumers across Canada. We're now looking for a detail-oriented and personable Customer Service Representative to join our team and help us build even stronger connections with our customers.