Responsibilities:

Technical

• Lead and conduct training needs assessment, identifying the needs of all end-users, aligning with OPS Change Management practices.
  
• Design a comprehensive curriculum for the training initiative, including all necessary training resources.
  
• Provide project management expertise to support initiative/alignment to overall project timelines.
  
• Develop training materials for all end-users, including guides, facilitation material, online modules, etc.
  
• Conduct evaluation of training initiative to determine required supports for continuous learning.
  
• Provide expertise with e-learning authoring tools.
  

Relationship Management and Communication:

• Collaborate with subject matter experts and stakeholder working groups, conduct business analysis Collaborate with subject matter experts and stakeholder working groups and project team members to determine training needs/curriculum.
  
• Provide leadership and apply knowledge and understanding of adult education theories, principles and practices.
  
• Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams
  
• Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase
  
• Participates in the operation's quality assurance testing and review processes
  
• Facilitate and/or support facilitators with classroom sessions (in-person/virtual).
  
• Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution.
  

Experience and Skill Set Requirements:

Must Haves:

• Experience facilitating adult learning programs using a variety of learning delivery methods.
  
• Developing training materials for all end-users, including guides, facilitation material, online modules, etc.
  
• Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.
  
• Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.
  
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
  
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
  

Nice to Have:

• Knowledge of adult education theories, principles and practices
  

Skill Set Requirements:

Adult Education Experience:

• Knowledge of adult education theories, principles and practices
  
• Experience facilitating adult learning programs using a variety of learning delivery methods.
  

Training Specialist Experience:

• Leading and conducting training needs assessment, identifying the needs of all stakeholders.
  
• Designing a comprehensive curriculum for the training initiative, including all necessary training resources.
  
• Developing training materials for all end-users, including guides, facilitation material, online modules, etc.
  
• Conducting evaluation of training initiative to determine required supports for continuous learning.
  
• Planning and project management methodologies to conduct training programs design and development projects
  
• Monitoring progress, resolving problems, and reporting regularly to I&IT management and clients' decision makers.
  

Business and IT Knowledge:

• Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.
  
• Knowledge and experience with the following: Digital Service Standard, Ontario Design System, Service Design Playbook, OPS Change Management practices
  
• Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.
  

Relationship Management:

• Strong leadership and people management skills and experience
  
• Exceptional analytical, problem solving and decision-making skills to analyze and identify learning needs
  
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
  
• Proven troubleshooting and critical thinking experience
  
• Demonstrated ability to apply strong listening skills to facilitate issue resolution
  
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
  
• Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
  
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  
• A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.