Duties and Responsibilities

• Provide exemplary customer service to all internal and external customers.
• Receive and interpret parts inquiries and parts verification for equipment or package items.
• Inform customers of unit prices, shipping date, anticipated delays, and any pertinent information.
• Assist inventory control when orders deplete stock or adjustments to inventory are required.
• Initiate purchase requisitions for out-of-stock material.
• Maintain quality relations with customers during complaint processes.
• Incorporate suggestive selling techniques for additional sales.
• Review and understand the terms and conditions on customer purchase orders.
• Assist with quoting and prepare and enter parts quotes.
• Understand warranty terms consistent with product line.
• Assist with Shipping and Receiving as needed & load or offload freight trucks as required.
• Gives instructions and/or orders to apprentices to establish suitable goals, action plans, and timelines for project completion.
• Coaches, mentors, and assists with evaluation of the apprentices through the employee performance management process to ensure completion of the apprenticeship program.

Prerequisites

Education

• Hold a valid recognized Alberta Journeyperson Trade Certificate, or a recognized trade certificate or equivalency document.
• Inter-Provincial Red Seal Certificate is preferred.

Experience

• 1-2 years of directly related work experience.
• This position may be required to direct, coach, and mentor apprentices.
• Oilfield and related experience is preferred.

Other

• Class 5 driver's license
• As a condition of employment, employees are required upon hire to sign a Drug-Free Workplace Agreement, a Conflict-of-Interest Agreement, and Confidentiality and Invention Agreement.

Required Skills and Abilities

• Ability to direct, coach, and mentor others
• Works well with others trades and co-workers through effective and written communication.
• Flexibility to work overtime when necessary
• Excellent coordination, focus and dedication to following safety protocols
• Ability to work safely and take special precautions to protect against injury
• Accuracy and attention to detail

Relationships

Internal

• Interacts with other trades and Manager for the purpose of providing or receiving routine information in regard to their needs. May be required to perform similar work in various departments while taking direction from other leads/foremen/supervisors.

External

• Interacts with clients
• Treats external customers with respect in a fair, cooperative, and ethical manner

Authority Level

• This position has supervisory responsibility to apprentice parts persons
• Supervisory readily available from Parts Manager
• Position has latitude to apply judgment in immediate work environment with guidance from established guidelines and standards.
• Issues of a more complex nature or beyond the scope of the position are referred to the immediate supervisor.

Work Environment

Specific Work Conditions

• May be required to work in all types of weather

Physical Requirements

• Must be in good physical condition with the physical strength and stamina required to occasionally lift heavy materials more than 20 kilograms and stand for long periods
• Bending and working at heights
• There is some risk of injury when working with power tools and heavy equipment
• Employees must adhere to the dress code for safety sensitive areas. Company-standard PPE for shops and yards includes CSA approved steel-toed boots and full-length pants

Performance Measures

Time Management

• Undertakes effective daily planning and completes tasks on time
• Responds to incidents immediately
• Timely follow up is an important function of the job
• Maintains professionalism under time constraints, multiple tasks, and changing priorities

Accuracy

• Accuracy and attention to detail is crucial to the job
• Work is performed neatly and accurately - the outcome of the work is complete and error free

• All reports must contain complete and accurate information
• Learns new systems and procedures

Communication Skills

• Establishes and maintains strong internal and external relationships

• Communicates respectfully and ethically with all internal and external stakeholders
• Appropriately safeguards confidential information
• Understands and follows written and oral directions
• Reads, interprets, and utilizes manuals
• Communicates ideas and provides clear explanations to all levels of organization

• Handles inquiries with professionalism
• Has a positive working relationship with other staff and is willing to work toward the department's goals and timeline

Quantity and Quality of Work

• Consistently produces error free work within appropriate timeframe.
• Gathers information and makes independent decisions within the scope of the position

The duties and responsibilities outlined in this document are not meant to be an exhaustive list but rather an overview of the job. The employee is responsible for completing all duties necessary to help fulfill departmental goals.