Our client is seeking a Bilingual Credit Collections Agent (English/French) to support their credit and collections operations. The ideal candidate will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and ensuring timely resolution of outstanding balances — all while providing excellent customer service in both English and French.
Key Responsibilities:
Contact customers regarding outstanding invoices via phone, email, and written correspondence in both English and French
Negotiate payment terms and arrangements in line with company policies
Maintain accurate and up-to-date records of customer interactions and payment commitments
Work closely with internal teams to resolve billing disputes or customer issues
Escalate delinquent accounts to appropriate departments when necessary
Achieve daily, weekly, and monthly collection targets
Ensure compliance with applicable laws and company procedures in all collection activities
Qualifications:
Fluency in both English and French (spoken and written) is required
Previous experience in credit collections, accounts receivable, or customer service preferred
Strong negotiation and communication skills
Excellent organizational skills and attention to detail
Ability to handle difficult conversations professionally and empathetically
Proficient in Microsoft Office and collection/accounting software
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