Service Administrator

Mikkelsen-Coward is a multi-discipline contractor providing Mechanical/Electrical/DDC Controls services to our clients. We have a technical trades staff of more than 50 people trained and equipped, to work with our customers in improving comfort conditions of their facilities. We are looking for a Service Administrator to add to our growing team of dedicated professionals that provide creative and innovative HVAC solutions to our customers. This person will be responsible for processing, filing, and updating documentation related to maintenance agreements, and will provide administrative backup to the Service Dispatchers as required.

Responsibilities of this position include:

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  Managing various reports relating to agreements and projects.
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  Performing routine clerical duties, such as filing, scanning, printing, binding, photocopying.
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  Update and maintain various forms related to agreements, projects, and customers files.
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  Responsible for opening Service Orders with required information such as Purchase Orders, Service Request forms, and scope of work.
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  Ordering, tracking and expediting parts for Service Orders.
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  Entering labour hours on Service Orders.
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  Assist in the tracking of Exchange Component Sales and Core returns.
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  Provide back up coverage to the Service Dispatchers as required. This includes answering customers calls and coordinating Technicians to maintenance agreements and projects.
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  Assist the Service Dispatchers in creating the Field Technicians schedules.
• Report to the Service Manager, Project Supervisor and General Manager on work progress, customer requests, field personnel relations, and required material for work.

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  Perform other duties as assigned.

Knowledge and Skill Requirements:

• 1-2 years of experience in a Administrative role.
• Demonstrated working ability to work in multiple software programs including Microsoft Word, Excel.

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  Strong prioritizing, planning & organizational skills with the ability to meet deadlines.

• A positive attitude and excellent people skills.
• Excellent written and oral communication skills.
• Demonstrated ability to work independently with minimal supervision.

Assets:

• Experience working in Mechanical service office environment is an asset.
• Experience working with Jonas is an asset.
• Experience working with Northbound is an asset.

Hours are Monday Friday 7:30am 4:00pm or 8:00am 4:30pm. We offer competitive wages, comprehensive benefits package and pension. If you feel this is a good fit for you, we would love to hear from you.

We thank all candidates, however only candidates selected for an interview will be contacted.