Job Summary:
ABOUT THE ROLE

• Client is seeking an Operations Coordinator to execute, measure, and improve promotional and CRM campaigns aimed at driving growth for grocery and retail across the platform. This role requires exceptional attention to detail, efficient execution, and robust project management skills to effectively handle multiple simultaneous demand-growth initiatives.
• The ideal candidate thrives in a dynamic, fast-paced startup environment, has high ownership of their work, embraces a collaborative "all hands on deck" approach, and enjoys managing complex processes.

WHAT YOU'LL DO

• Build & Execute: Implement promotional and CRM campaigns that enhance visibility and demand for our Grocery, Convenience, Alcohol, and Retail verticals across the US and Canada. Your execution will directly drive growth and consumer engagement. You will be responsible for campaign set-up, content creation, and CRM calendar management.
• Analyze & Optimize: Measure and analyze campaign performance meticulously. Generate actionable insights to drive impactful improvement.
• Test & Iterate: Develop and implement experiments, testing new strategies, capturing learnings, and applying improvements for continuous optimization.
• Collaborate: Work closely with internal stakeholders across ops and marketing teams.

BASIC QUALIFICATIONS

• Bachelor's degree
• 1+ years of experience in CRM, communications, marketing operations or a general operations role
• Strong written and verbal communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong bias toward action with a clear focus on simplifying complex processes, driving alignment, and executing effectively under tight deadlines
• Highly self-motivated, able to work independently, and skilled in organization and time management
• Detail-oriented, with a demonstrated ability to consistently execute complex tasks with high accuracy

PREFERRED QUALIFICATIONS

• Previous experience managing digital promotions or CRM campaigns
• Proficiency in Excel or Google Sheets; familiarity with SQL is highly preferred