The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons' Digital Services and Real Property is currently looking to staff the IT Ambassador position.
The IT Ambassador provides personalized, onsite technical support to Members of Parliament, their staff, House Officers, and senior House Administration. You will play a key role in supporting Virtual Parliament and hybrid meetings, with responsibilities that include liaising with procedural and technical staff of the House of Commons, onboarding committee witnesses, and coaching all participants on how to properly use House-provided equipment and platforms.
In this role, you'll monitor live hybrid meetings, troubleshoot technical and connectivity issues in real time, and respond quickly to the needs of Members and other participants. You'll work closely with other IT teams to ensure issues are resolved promptly and will provide feedback to improve services and user experience. As an IT Ambassador, you are a forward-thinking team player who embraces challenges and collaborates to make a meaningful difference.

Digital Services and Real Property has a requirement of a 24/7 support model and work activities related to this role may require working irregular hours, overtime and providing on-call support to meet our operational requirements. As part of this position, you must be willing to work onsite up to five (5) days a week.

Top Reasons to Join the Members Digital Workplace Support team:
Join a dynamic team at the heart of Canada's democracy, where your work has real impact every day. As an IT Ambassador, you'll work directly with Members of Parliament and senior leaders, providing hands-on support and helping deliver innovative tech solutions. If you're passionate about technology and love working with people, this role is for you.

• Training and development opportunities
• Work-life balance /35-hour workweek
• 4 weeks' vacation (minimum)

Education:

• Successful completion of post-secondary education from a recognized institution in a related field such as Computer Science or Information Technology OR an acceptable combination of education, training and experience.

Experience:

• Experience in handling sensitive situations and escalations with appropriate business acumen;
• Experience in understanding client needs and requirements and proposing suitable solutions;
• Experience providing IT support in a corporate networking environment;
• Experience using Microsoft Office 356 suite as well as other virtual conferencing and collaboration platforms;
• Experience logging, tracking and monitoring service calls and face-to-face requests from various clients and stakeholders;
• Thorough understanding of parliamentary procedures;
• Demonstrated interest in learning, working and supporting virtual parliament.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.
To learn about our hiring process, visit Eligibility and Selection.