We are hiring on behalf of a public sector organization seeking an experienced Salesforce Business Analyst to support a major CRM initiative. This 6-month contract role requires a strong hands-on background in Salesforce implementations and a solid understanding of how to bridge business needs with technical capabilities. The contract may be extended based on performance and project needs.

• Act as a liaison between business stakeholders and technical teams to gather, analyze, and translate business requirements into functional specifications.
  

• Lead requirements workshops and stakeholder interviews to support Salesforce implementation projects.
  

• Collaborate with Salesforce developers, architects, and administrators to deliver scalable CRM solutions.
  

• Document user stories, business processes, workflows, and data models.
  

• Conduct gap analysis and make recommendations for improving existing systems and processes.
  

• Support UAT planning and execution; develop test scenarios and test cases.
  

• Assist in change management, training, and user adoption strategies.
  

• Ensure alignment with project timelines, scope, and business goals.
  

• 5+ years of Business Analysis experience, with a strong focus on Salesforce implementations (for example Sales Cloud, Service Cloud, or other Salesforce clouds).
  

• Proven ability to manage multiple stakeholders in a fast-paced, cross-functional environment.
  

• Strong understanding of CRM best practices and data integration concepts.
  

• Excellent analytical, problem-solving, and communication skills.
  

• Salesforce Administrator or Business Analyst certification (e.g., Salesforce Certified Administrator, Salesforce Business Analyst).
  

• Experience working in public sector or regulated industries.
  

• Knowledge of Agile methodologies and tools (e.g., Jira, Confluence).