key Responsibilities:

Customer Service & Front Desk

• Greet guests warmly as they arrive and ensure a welcoming atmosphere

• Handle check-ins, admissions, and explain rules and safety guidelines

• Answer phone calls and respond to inquiries via phone, email, and in-person

• Assist with party bookings, schedule management, and general customer inquiries

• Process payments, refunds, and handle cash/register duties accurately

Facility Cleaning & Maintenance

• Maintain cleanliness of all play areas, party rooms, and common spaces

• Perform regular sanitation of high-touch surfaces and play equipment

• Ensure washrooms are clean, stocked, and presentable at all times

• Restock supplies such as cleaning products, paper towels, and guest materials

Birthday Parties & Events

• Set up and decorate party rooms according to booking details

• Greet and assist party families and guests, ensuring a smooth experience

• Serve food and drinks, help manage the timeline, and keep the space clean

• Lead games or group activities when applicable

• Clean and reset the party room promptly for the next group

Waivers & Safety

• Ensure all guests have signed liability waivers before entry

• Guide customers through the waiver system if needed

• Monitor play areas to ensure children follow safety rules

• Report any safety concerns or incidents to the supervisor promptly

Sales & Upselling

• Promote additional services such as party packages, memberships, or snacks

• Upsell add-ons like party upgrades, merchandise, or return visit discounts

• Meet or exceed sales goals and KPIs when applicable

Qualifications:

• High school diploma or equivalent (post-secondary education a plus)

• Previous experience in customer service, hospitality, or child-focused environments preferred

• CPR & First Aid (Level C or Level 2) certificate, or willingness to obtain

• Enjoys working with children and families

• Outgoing, friendly, and patient personality

• Reliable, punctual, and strong attention to detail

• Comfortable with physical work (standing, cleaning, moving tables/chairs)

• Strong communication and multitasking skills

Working Conditions:

• Must be available to work weekends and evenings

• Ability to lift up to 15 lbs

• Standing for long periods and active movement throughout the shift

• Working in a noisy, high-energy environment

Perks:

• Fun, energetic team environment

• Employee discounts

• Opportunities for growth into supervisory roles

• Staff incentives and bonuses for sales performance

• flexible schedule