Overview and Purpose of the Role

Reporting directly to the Director of Clinics, Perioperative and Procedures this role is responsible for providing high quality patient service through timely registration, reception, scheduling, and follow up bookings. As the first point of contact for patients, the Clerk ensures a welcoming and professional environment while coordinating appointment logistics using the Meditech MaaS electronic health record system. This role supports smooth patient flow, accurate data entry, and effective communication between patients and clinical teams to enhance the overall patient experience.

Key Duties & Responsibilities:

• Schedule surgical and procedural appointments using the Meditech MaaS EHR system
• Register patients upon arrival, verify health card details, and update demographics
• Coordinate patient flow in collaboration with the clinical team to ensure efficiency and minimal wait times
• Respond promptly and professionally to inquiries from patients, physicians, and staff
• Collaborate with clinical and administrative staff to ensure accurate scheduling and data entry
• Ensure accurate scanning and uploading of patient documents into the Electronic Health Record
• Maintain confidentiality and comply with PHIPA and other health information regulations
• Maintain and replenish clinic forms, requisitions, and patient handouts as needed
• Answer incoming calls and route inquiries to the appropriate personnel
• Flag and escalate urgent issues to the appropriate clinical or administrative team members

Corporate Responsibilities:

• Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines (for all positions)

Education, Skills, & Qualifications:

• Secondary School Diploma or equivalent; post-secondary certificate or diploma in Medical Office Administration (preferred)
• 1–3 years of recent, relevant clerical experience, with familiarity in registration and booking procedures
• Proficiency with EMR systems such as Meditech, OSCAR, or Accuro; experience with OCEANS e-referral and patient portals is an asset
• Working knowledge of medical terminology and common healthcare procedures
• Strong verbal and written communication skills, with the ability to follow established templates and guidelines
• Excellent organizational skills with the ability to prioritize tasks, meet deadlines, and maintain accuracy under minimal supervision
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive patient information
• Proven ability to work both independently and collaboratively within a multidisciplinary team environment
• Computer proficiency in MS Office (Word, Excel, Outlook)
• Satisfactory criminal record check and vulnerable sector screening, plus proof of immunization and TB records

Company DescriptionSchroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. Opening in late 2025, the Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with it's mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.Company DescriptionSchroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. Opening in late 2025, the Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with it's mission to reduce pain, improve mobility, and streamline healthcare delivery.In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.