The Area Manager oversees several facilities that may include one or more business units, within a defined geographic area. The individual will report to the Operations Manager and will be responsible for the coordination and day to day management of all functions (staffing, equipment, overall operations) to ensure maximum profitability from each parking facility, while maintaining a business relationship with each site's property manager/owner. The Area Manager supports Senior Management in the budget development process and manages programs and projects to ensure the successful development, maintenance and enhancement of client/customer relationships.

Duties & Responsibilities:

• Manage the parking locations under his/her responsibility
• Manage service contracts and ensure that the needs of each client are met promptly, and with a high degree of accuracy
• Ensure all staff adhere to Company policies and procedures
• Assist management with the annual budgets and report generation
• Build rapport and foster strong relations with clients and business partners
• Handle escalated customer concerns promptly and professionally
• Review and analyze monthly variance report to find areas to improve revenue generation
• Prepare purchase orders and approve invoices
• Stay abreast of local market and trends to develop strategies to remain competitive
• Manage all personal injury, and damage claims
• Provide accounting with necessary information to prepare client invoices for labor and management services by established deadlines
• Create and maintain updated operational procedures (Operations Manual)
• Manage and coordinate with Supervisors daily, to ensure the smooth operation of all locations
• Generate/review schedules to ensure proper staffing levels based on business demands
• Conduct regular, on-site training of staff, to ensure all internal/external policies and procedures are adhered to
• Conduct regular lot audits to ensure Company standards are met or exceeded and identify opportunities to improve efficiencies
• Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff
• Issue disciplinary letters, manage time and attendance and performance issues as required
• Ad hoc duties as assigned by management

Qualifications

• Minimum of 3-5 years of customer service experience
• Minimum 1-2 years of management experience
• College degree preferred
• G Class license and clean driver's abstract required
• Experience in the parking industry is considered an asset
• Technical or mechanical skills are an asset
• Ability to train, coach and motivate staff
• Conflict resolution and problem-solving abilities
• Ability to prioritize and organize under pressure
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong communication and interpersonal skills, both written and verbal
• Ability to work independently, in a team, and meet deadlines under pressure

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