Job Title: Operations Manager
Reports To: President
Direct Reports: CSR/Account Managers, TSR/Account Administrators

About the Role:
We are seeking a proactive and detail-oriented Operations Manager to lead our service team and ensure smooth day-to-day operations. This new position is key to aligning internal processes, improving team performance, and supporting organizational growth. The ideal candidate will be a strong communicator with excellent leadership and operational management skills.

Key Responsibilities:

• Lead and manage the service team to deliver high-quality support.

• Design and implement training plans, procedural documents, and operational resources to optimize team performance.

• Ensure staff compliance with company protocols and timely execution of responsibilities.

• Conduct regular one-on-one performance reviews with Account Managers and Account Administrators.

• Support the President in holding Account Executives accountable through meetings and performance tracking.

• Enforce standards for punctuality, attendance, and performance among support staff.

• Ensure a smooth and organized onboarding process for new hires.

• Identify staffing needs for Brokerage Support in collaboration with the President; assist in interviewing and hiring.

• Organize and lead recurring team meetings to review processes and address challenges collaboratively.

• Partner with the senior leadership team to contribute to strategic planning and growth initiatives.

• Work closely with the accounting team to ensure adherence to brokerage accounting rules and regulations.

• Collaborate with the President to identify and implement operational improvements.

• Manage staff schedules and ensure adequate support coverage.

• Coordinate the collection and organization of annual vacation requests from staff.

• Perform additional duties as assigned.

Qualifications:

• Proven experience in operations management, team leadership, or a related role.

• Strong organizational and communication skills.

• Ability to lead and motivate teams, enforce accountability, and drive performance.

• Experience with hiring, onboarding, and process optimization.

• Knowledge of brokerage operations or accounting processes is a plus.

• Comfortable working in a fast-paced, collaborative environment.

Why Join Us?
This is a unique opportunity to shape a new leadership role within a growing organization. You'll work directly with the President and leadership team to make a real impact.

Apply now to join our dynamic team and take your career to the next level!

*Tripemco is an equal opportunity employer. If you require accommodations to complete this application please contact us directly.