Who We're Looking For
We're hiring a Senior Payroll Solutions Specialist to lead payroll implementations, handle complex client issues, and train our support team. This is a hands-on role for someone with deep experience implementing Canadian payroll systems—ideally in unionized healthcare settings—who wants to drive customer success while strengthening our internal capabilities.
You'll also play a key role in helping shape the future of our payroll product by sharing real-world feedback and domain expertise with our product and design teams.
What You'll Do
1. Lead Payroll Implementations

• Own the end-to-end implementation process for new payroll clients
• Configure payroll rules and workflows based on each client's requirements (union rules, accruals, retro pay, etc.)
• Deliver client training and ensure a smooth go-live experience
• Help maintain and improve implementation documentation and best practices

2. Handle Complex Payroll Issues

• Act as an escalation point for payroll-related questions and challenges from clients and internal teams
• Troubleshoot and resolve edge cases or compliance-related concerns
• Collaborate with other departments to ensure a coordinated customer experience

3. Train and Support Internal Teams

• Help upskill our Customer Care team by training them on common payroll topics and how to resolve them
• Contribute to internal knowledge base articles, workflows, and process guides

4. Support Broader Workforce Implementations

• Learn our full workforce management suite (scheduling, HRIS, time and attendance)
• Provide support for broader implementation projects when needed
• Ensure seamless integration of payroll within the wider workflow for healthcare clients

5. Contribute to Product Advisory

• Share implementation feedback and client pain points with our product and design team
• Participate in occasional product design reviews to help shape a payroll solution that's simple, accurate, and compliant

What You'll Need

• 5+ years of experience implementing Canadian payroll solutions, ideally in unionized, healthcare, or long-term care environments
• PCP (Payroll Compliance Practitioner) certification strongly preferred; other relevant certifications (e.g., CPM) are a plus
• Strong grasp of payroll configuration, compliance, and edge cases like shift differentials, retro pay, or collective agreement rules
• Experience with payroll or workforce software platforms, either in-house or vendor-side
• Excellent communication and teaching skills—you can train both clients and teammates effectively
• Willingness to learn our broader product suite and support WFM implementations as needed

Powered by JazzHR

FvZkIERFbB