POSITION TITLE: Administrative Assistant
REPORTS TO: Administrative Manager or Health Services Manager
LOCATION: London, Ontario
STATUS: Permanent Part Time
HOURS OF WORK: Tuesday 2:00 pm to 7:00 pm
Wednesday 9:00 am to 2:00 pm
Thursday 2:00 pm to 7:00 pm
Friday 9:00 am to 2:00 pm
Saturday 10:00 am to 3:00 pm
EFECTIVE DATE: September 2025
SUMMARY
Under the direction of the Health Services Manager and/or Administrative Manager in Goderich, ON, the Administrative Assistant is responsible for assisting clients and staff, photocopying documents, and answering client's questions and inquires.
We are looking for someone who is adaptable, proactive, and excited to be part of launching a brand-new clinic location. Ideal candidate will be comfortable working independently, have strong communication skills, strong attention to detail, and have a solution-oriented mindset. This is a great opportunity for someone who enjoys taking initiative while supporting both clinicians and clients in a dynamic and growing environment. The role comes with the possibility of increasing hours in the future. Access to a person vehicle and a valid driver's license is an asset.
RESPONSIBILITIES

• Greets all clients and assists with signing in the attendance sheet;
• Booking client appointments, taking payments;
• Administration of rehab programs;
• Balancing end of day;
• Preparing bank deposits; taking them to the bank weekly to be deposited;
• Preparing Clinical Records;
• Initial client orientation and documentation collation;
• Assists clients in waiting area and helping with client flow;
• File set-ups, KPI Tracking sheet updated weekly; monthly invoicing mailed out
• Monitor MVA and WSIB rejections
• General office administration as required;
• Ensures standard of Janitorial services, facility cleanliness and manage maintenance of facility;
• Responds to various client, customer and staff needs;
• Answers and transfers telephone calls;
• Receives and distributes mail, uploading medicals;
• Distribute locks and parking passes to clients if needed;
• Work with third party payors including extended health companies and Blue Cross on a daily basis.
• Faxing Physiotherapist reports to Doctors.
• Coordinating daily activity, close client appointments in CRM/JANE, prepare and enter sign-in/out attendance sheets;
• Coordinating client files upon discharge;
• Scoring various questionnaires and entering information into CRM;
• Assisting in general cleanliness of the facility (tidying exam rooms and lobby, completing laundry, scheduling dish duty, stocking supplies, );
• Health and Safety/ Office Coordinator Roles (if applicable)
• Keeping track of clinic inventory, preparing monthly orders
• Send contractors revenue reports daily
• Providing back up support for other administrative staff when needed.

QUALIFICATIONS1.Minimum Qualifications:

• Minimum of two (2) years of administrative support in a similar or healthcare work environment, preferred.
• Experience working with a multi-cultural population.
• Meets deadlines.

2.Skills & Attributes:

• Required
  • Professional manner and strong communication skills.
  • Excellent customer service skills
  • Ability to work collaboratively with a team as well as independently.
  • Excellent attention to detail.
  • Effective time management skills.
  • Shows initiative; can work with little supervision.
  • Excellent organizational skills.
• Desirable Skills
  • Knowledge of Jane Booking system
• Technical Skills
  • Strong proficiency with Microsoft Office, database systems and basic admin tasks, office equipment and software applications.

We thank all applicants however only those who are eligible to work in Canada with the above qualifications will be considered.

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