Job Title: Customer Care / Office Administrator
Company: Invictus Northwest Group
Location: Port Coquitlam (Hybrid Options Available)

About Us:

Invictus Northwest Group is a leading provider of snow removal and property services across the Pacific Northwest. We're known for our reliability, professionalism, and commitment to keeping our clients' properties safe and accessible throughout the winter season. As we gear up for the 2025–2026 winter, we're looking for a dedicated Customer Care/Office Administrator to support our team and clients during our busiest time of year.

Position Overview:

As the Customer Care/Office Administrator, you'll be a key part of our operations team—helping ensure smooth internal coordination and outstanding client service. You'll manage communications, assist with scheduling and dispatch, maintain administrative systems, and help resolve client issues with professionalism and care.

Key Responsibilities:

• Respond to client inquiries via phone and email in a timely and professional manner
• Assist with scheduling and dispatching snow removal crews
• Maintain accurate records in our CRM (HubSpot experience a plus)
• Support the management team with day-to-day administrative tasks
• Monitor service requests and job progress, following up with clients as needed
• Assist with invoicing, payments, and basic bookkeeping tasks
• Resolve client concerns with a positive, solutions-oriented approach

Requirements:

• Prior experience in customer service and/or office administration
• Strong communication, organization, and time-management skills
• Ability to thrive in a fast-paced, seasonal environment
• Proficiency in Microsoft Office (Excel, Word, Outlook); CRM experience preferred
• Self-motivated and comfortable working both independently and with a team
• Strong attention to detail and ability to prioritize tasks effectively

Preferred Qualifications:

• Experience in snow removal, landscaping, property maintenance, or service-based industries
• Familiarity with scheduling and dispatching field teams

What We Offer:

• Seasonal full-time or part-time position, depending on availability
• Competitive compensation
• Supportive, fast-paced team environment
• Potential for long-term opportunities beyond the winter season

Company DescriptionInvictus Northwest Group is a certified leader in snow, ice, concrete, and paving services across the Pacific Northwest. From precision snow removal and anti-icing to expert asphalt and concrete work, we keep communities safe, accessible, and built to last all year long. With a reputation for reliability, innovation, and grit, we take pride in delivering high-quality results—no matter the season.
Why join us?
You'll be part of a respected, mission-driven team where your work makes a real impact. At Invictus, we value hard work, growth, and the people behind the plow.Company DescriptionInvictus Northwest Group is a certified leader in snow, ice, concrete, and paving services across the Pacific Northwest. From precision snow removal and anti-icing to expert asphalt and concrete work, we keep communities safe, accessible, and built to last all year long. With a reputation for reliability, innovation, and grit, we take pride in delivering high-quality results—no matter the season.Why join us?You'll be part of a respected, mission-driven team where your work makes a real impact. At Invictus, we value hard work, growth, and the people behind the plow.