About Smittys Fine Furniture

Smittys Fine Furniture is a third-generation
family-owned local furniture store specializing in Canadian-made quality furniture. Our passion is exceptional customer experience in every aspect of our business.
For nearly 75
years
Smittys has been a trusted name in home furnishings in Southern Ontario. We value our loyal customer base, as well as our deeply experienced staff, some of whom have been on our team for decades. Our original location was based in Hanover,
Ontario and we are currently operating from two showrooms: Hanover and Kitchener.

Our approach to the market with our primary line of business is by promoting and selling the top furniture and mattress brands manufactured in Canada. Over 80% of our product displayed on the floor is made in Canada. Our logo says it all FOR THE LOVE OF CANADIAN FURNITURE.

About the Position

The Front Desk Reception role is instrumental in fulfilling Smittys vision
to inspire connections and create warmth in every home.
This position supports the team by ensuring every customer who enters the store receives the best possible experience. As a key point of coordination, the Front Desk Reception works closely with sales consultants and managers, greeting customers warmly, answering inquiries in person or by phone, and performing all front desk and data entry routines in a timely and accurate manner.

This position is a part-time position working between 15 and 30 hours per week, including
weekends.

About You

You believe in the power of communication and delivering an exceptional experience for your team members and customers. You enjoy working with people and thrive in a fast-paced environment

Your primary responsibilities will be:

• Create a pleasant and professional selling atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally

• Co-ordinate with warehouse and shipping to assist with customer pick-ups

• Perform daily reconciliations of all credit card, debit and cash payments in our company POS system

• Provide customers with updates on orders and process payments upon request

• Maintain the flow of in-store customer traffic by monitoring and notifying sales staff accordingly

• Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly

Your
Education, Skills, and Experience:

• Completion of high-school and or college certificate or diploma

• 1+ years of experience in a customer service or reception position

• Excellent interpersonal relationship skills,

• Excellent communication (verbal and written)

• Demonstrated ability to manage multiple competing priorities

• Basic math and accounting skills

• Proficient using Microsoft Office products

• Demonstrated strong attention to detail

Whats in it for you?

• Competitive compensation and benefits package

• Cohesive work environment built on core values of W.A.R.M.T.H
  (Welcoming, Attentive, Refined, Meaningful, Teamwork, Humble)

• Join a team of people who truly believe in the products and provide an exceptional customer experience

• The opportunity to make an impact with a local small business that supports Canadian manufacturers in an exciting market!

If you want to work in a positive, challenging, and safe environment where your contributions are valued, then please reach out to us!

At Smittys, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We strive to create an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.