The Niagara Falls Community Health Centre (NFCHC) is a non-profit, community-governed organization dedicated to providing accessible, comprehensive health services at no cost to residents of Niagara Falls. NFCHC offers a wide range of programs including primary care, dental services, mental health counseling, nutrition guidance, occupational therapy, and specialized support for 2SLGBTQ+ individuals, refugees, and newcomers. The Centre emphasizes health promotion and community development through free workshops and outreach initiatives designed to address social determinants of health. With a multidisciplinary team of healthcare professionals, NFCHC is committed to empowering individuals and fostering a healthier, more connected community.
Position Summary:Reporting to the Director of Operations, the IT Support Technician is responsible for the implementation, maintenance, and support of all technological infrastructure and services at the Niagara Falls Community Health Centre. This role ensures the smooth operation of IT systems, provides technical support to staff, and contributes to strengthening the organization's data integrity and cybersecurity framework.Main Responsibilities/Duties:

• Implementing and supporting IT infrastructure across the organization, including domain services, endpoint protection, firewall, local area network (LAN), Wi-Fi, virtual private network (VPN), and surveillance systems by making necessary recommendations to the leadership team.
• Providing day-to-day support for hardware across the centre including desktops, servers, phones, tablets, Wi-Fi routers, printers, and other networking equipment.
• Providing day-to-day support for software across the centre including EMRs (Accuro & ABELDent), Office 365 applications, Webex, VPN and other IT tools.
• Maintaining a comprehensive and up-to-date inventory of all IT hardware across the organization with asset tagging.
• Coordinating the full IT hardware lifecycle, including procurement, deployment, maintenance, decommissioning and disposal. Ensuring assets are tracked, optimized, and aligned with organizational needs and compliance standards.
• Evaluating security risks and delivering proactive cybersecurity and anti-spam support across hardware and software systems, maintaining a secure IT environment.
• Supporting EMR systems through implementation, customization, user training, and issue resolution, ensuring optimal functionality and user experience.
• Documenting up-to-date workflows, protocols, and creating user guides for the effective use of IT tools, EMR software and office applications.
• Coordinating and facilitating IT system changes and enhancements across the organization, ensuring alignment with CHC-wide processes, standards, and compliance requirements.
• Safeguarding medical and administrative data by conducting regular system backups, validating restore procedures, and ensuring robust recovery protocols are in place.
• Co-managing the organization's website and related web-based applications and tools, ensuring content accuracy, functionality, and user accessibility.
• Participating in internal and external committees and regional user groups to develop best practice guidelines in information technology, and cybersecurity.
• Participating in team meetings and effectively communicating interdisciplinary concerns as needed.

Education and Employment Requirements:

• Diploma or degree in Information Technology or a related discipline.
• Minimum 5 years' experience in IT support or systems administration.
• Strong analytical, troubleshooting, and customer service abilities.
• Certifications such as Google IT Support, CompTIA Network+, or Security+ are considered assets.
• Experience in a Community Health Centre or healthcare environment is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in EMR systems, Microsoft Server environments, and the Microsoft 365 suite.
• Demonstrated problem-solving skills with sound judgment to escalate when necessary.
• Experience in collaborating with stakeholders, end users, and leadership on technical solutions.
• Multilingual abilities are an asset.

Key Performance Indicators:

• IT infrastructure uptime and reliability.
• Support ticket resolution efficiency.
• Hardware lifecycle management accuracy.
• Cybersecurity compliance.
• EMR and software support effectiveness.

Additional Requirements:

• Preference may be given to applicants who identify as Francophone and/or Indigenous, in alignment with funding requirements that support the recruitment of underrepresented groups in healthcare. All qualified candidates are encouraged to apply.
• Reliable access to a personal vehicle for work-related travel.
• Comfortable with longer periods of sitting and working at a computer.
• Ability to flex work hours, as required by the organization.

What we offer

• Competitive salary ($55,291 - $66,184)
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days + Funding
• Paid Vacation
• Short-Term and Long-Term Disability

Apply Now!Thank you for your interest in joining our organization and for taking the time to apply. Due to the high volume of applications, we will contact only candidates selected for further consideration. We appreciate your understanding.Accommodations are available upon request for candidates participating in the selection process. Please let us know if you require any specific accommodations.Our organization is an equal-opportunity employer committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other status protected by applicable laws.