Sales and Events Coordinator
Position Summary
We are seeking a highly organized, detail-oriented, and people-focused Sales & Events Coordinator to support the Sales & Conference Services Team at Eldorado Resort. This role is key to ensuring seamless coordination of group bookings, events, and internal processes—while providing exceptional client service and meticulous documentation. We're looking for a natural collaborator, a confident communicator, a proactive multitasker who thrives in a fast-paced environment and is energized by connecting with others.
This position is perfect for someone with strong hospitality instincts who is eager to build a career in sales and grow alongside a dynamic, high-performing team.
Key Responsibilities

• Client Support & Sales Coordination
• Acts as the primary coordinator for the Sales team while also providing coordination assistance and aid to the Conference Services team.
• Meet with clients in the absence of Sales or Conference Services Managers, ensuring professional communication and accurate information sharing.
• Assist with the preparation, communication and timely completion of proposals, contracts, BEOs, group resumes, and rooming lists as required.
• Conduct site inspections and participate in FAM tours, industry events, sales blitzes, and client entertainment, while taking on small group contracts as required & assigned by the DOS.
• Assist with special arrangements for VIP guests and group arrivals, including signage, welcome packages, and coordination with the reservations/front office department.
• Refer sales to Argus Hospitality sister properties when Eldorado Resort is unable to accommodate.

Administrative & Office Support

• Serve as the first point of contact for the Sales & Conference Services Department, managing incoming calls and emails.
• Act as a liaison between Sales, Conference Services, and operational departments to ensure smooth event execution and guest satisfaction
• Coordinate the handoff of group bookings to Conference and Group Services, ensuring all required documentation is accurate and complete.
• Create and distribute internal BEOs and reports, ensuring data accuracy and timely communication across departments.
• Copy, file, and organize internal documents and maintain an orderly office in accordance with Health & Safety standards.
• Manage inventory of promotional materials and general office supplies for the Sales and Conference Services Department.
• Coordinate logistics for tradeshows and off-site events, including packing, shipping, and post-event follow-up.
• Prepare sales kits, organize donation/sponsorship fulfillment, and support the team with other duties as assigned.

System & Data Management

• Assists in the maintenance and auditing of our Lead Tracking Database. Captures information on all lead inquiries, ensuring timely follow-up, taking an active interest in data reporting / insights.
• Utilize the Opera Sales & Catering System for data entry, reporting, and document generation.
• Maintain merge documents and custom reports; acting as the Opera champion for the property, ensuring data integrity and generating daily, weekly, and monthly reports as needed.
• Perform other duties as assigned by the Dir. Sales, Dir. Conference Services, or Sales Managers.

Qualifications & Requirements

• Warm, friendly and approachable with a natural curiosity for understanding client needs with a natural flair for building relationships.
• Strong written and verbal communication skills, with excellent attention to detail.
• Previous experience in hotel sales or reservations is an asset.
• Highly organized and able to multitask effectively in a fast-paced, dynamic environment.
• Proficient in Microsoft Office (Word, Excel, Outlook); accurate typing skills required. Experience with Opera PMS and Sales & Catering is a strong asset.
• Must demonstrate the ability and willingness to learn new software programs as required.
• Comfortable working in an open office and collaborating within a flexible team environment.
• Flexible availability, including evenings & weekends during peak conference periods & events.
• Must be legally entitled to work in Canada without restriction.

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