HVAC Programming & Technical Support Specialist

About ICE Western Sales

Since 1991, ICE Western Sales has been a leader in the design and manufacturing of highly specialized custom HVAC units for commercial and industrial markets worldwide. Based in our state-of-the-art, 5-acre facility in Calgarys South Foothills Industrial Park, we serve a global client base and are proud of our ongoing commitment to safety, innovation, and quality.

With rapid growth and a diverse team of over 190 professionals, we are looking for talented individuals who are ready to advance their careers in a fast-paced, supportive environment.

Position Summary

We are currently hiring a Programming & Technical Support Specialist to support our custom HVAC production and service team. This role is ideal for someone with experience in PLC programming, building automation systems (BAS), and HVAC control systems.

You will provide hands-on support during unit startup, troubleshoot and develop programs for PLC and DDC systems (notably Distech, Allen Bradley, and Schneider Electric), and ensure full system integration with BMS platforms.

Key Responsibilities

• Provide remote and onsite technical support for HVAC system startups, commissioning, and troubleshooting.
• Program and troubleshoot PLC systems (Allen Bradley, Schneider Electric) and DDC controllers (Distech Controls).
• Support seamless BMS/Building Automation System integration.
• Assist in factory acceptance testing (FAT), QA, and real-time diagnostics on the production floor.
• Collaborate with engineering teams to resolve mechanical and electrical integration issues.
• Develop and deploy control system programs for custom HVAC units.
• Modify logic or code as required based on design or field conditions.

Preferred Qualifications

• 2-4 years of hands-on experience in PLC and DDC programming, commissioning, or technical support.
• Experience with Distech Controls, Allen Bradley, and Schneider Electric control platforms.
• Strong working knowledge of HVAC equipment, especially make-up air units, DX systems, and direct/indirect fired systems.
• Solid understanding of electrical power, control wiring, and pneumatics.
• Familiarity with BMS protocols (e.g., BACnet, Modbus) and system optimization.
• Excellent troubleshooting, communication, and critical-thinking skills.
• Self-driven, with the ability to work independently or collaboratively under tight deadlines.

Skills & Attributes

• Ability to thrive in a fast-paced manufacturing environment.
• Strong attention to detail and ability to adapt control logic on the fly.
• Proven analytical and problem-solving skills.
• Experience with HVAC testing, commissioning, and documentation is highly valued.
• Willingness to learn and grow in a technically diverse and dynamic team.

What We Offer

• Competitive compensation (negotiable based on experience)
• Health, dental, and vision benefits
• RRSP matching program
• Paid vacation and statutory holidays
• Employee Assistance Program (EAP)
• Educational reimbursement and training support
• Free on-site parking
• Company events and team-building activities
• Safe and inclusive work environment
• Career advancement opportunities

Join Our Team

If you're passionate about HVAC systems, automation, and solving complex technical challenges, we want to hear from you.

Apply Today! Be part of a company that values innovation, collaboration, and professional growth.

ICE Western Sales Ltd. is an equal opportunity employer. We thank all applicants for their interest, however only those selected for an interview will be contacted.