At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

We are looking for a permanent full-time Customer Service Administrator to join our Customer Service team. This is a hybrid position based at our Burlington, ON corporate office.

What you'll do:

• Follow up on customer orders and requests with various departments, including operations
• Place follow up calls with customers related to orders, products and services
• Document and update customer records based on interactions
• Order entry of all types, as required and defined by management
• Process credits which includes support in-office processing, including teardown
• Troubleshoot and resolve order issues and concerns
• Identify opportunities to reduce errors and improve processes and services
• Develop and maintain a knowledge base of the evolving products and services
• Provide hands on training to employees as part of new hire onboarding training
• Provide ongoing training to enhance customer experience

What we're looking for:

• Completion of high-school or equivalent; other education or certificates in customer service, business, healthcare, or other related fields would be an asset
• Experience in the hearing health space or within a b2b (business to business) healthcare capacity would be a definite asset
• Excellent organizational and interpersonal skills
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with customers.
• Attention to detail
• Strong working knowledge of related computer applications (Microsoft Suite: Word, Excel, Outlook, PowerPoint, Teams)
• Experience with INFOR and SalesForce is an asset
• Dependable, team player with a positive attitude
• Ability to work independently and self-manage
• Ability to travel (domestically and/or internationally) if required
• Ability to work in a hybrid role with work in the office and at home (min 2 days in office)

What we offer:

• $50,000 - $53,000 / annum based on experience
• Comprehensive health, dental, vision, and health spending account benefits package upon day one of hire
• Annual education expense program
• Learning, development, training, and tuition reimbursement programs to promote employee development
• RRSP matching program
• Employee perk and discount program
• Access to our employee hearing care program and to our friends & family discount program within our HearCANADA clinics
• Generous PTO (paid time off) policies including 7 paid personal days and 3 weeks of paid vacation

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.