Job Type: Part-Time

Wages: $26.36 per hour
The Gateway to Your Future
Manages the site activities on scheduled shifts. Develops and directs staff to achieve a high level of job performance and customer service; collaborates with staff members to ensure property operations efficiency.
We Provide

• Full benefits package for eligible employee.
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Responsible for supervising and participating in staff activities, including Food and Beverage. Supervises staff, fostering teamwork, providing instruction and direction as needed, ensuring safe work practices are followed, coordinating break times, and monitoring compliance with policies and procedures.
• Develops, supervises staff to achieve high levels of customer service and sets an example of excellent customer service standards for all staff. Ensures guests' requests and concerns are addressed and fulfilled in timely manner.
• Coordinates and ensures that all promotions are implemented effectively and in a timely manner. Responsible for accurately tracking key indicators of all promotional events.
• Works in collaboration with team members and management to ensure participation in company initiatives and effective communication occurs by receiving feedback about events, promotions, customer experience, and operational challenges and successes.
• Reports all shift activities as they unfold to appropriate people and completes reports as required.
• Works closely with department managers, staff and external regulatory authorities to help ensure the smooth and efficient operation of the site. Investigates and reports on variances when required.

What You Bring

• 1 – 3 years of Supervisory experience preferred
• Provincial certifications for alcohol service an asset
• Good computer skills, spreadsheets, and word processing
• Excellent problem solving, communication and customer service skills

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.
Get to Know Gateway
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.