About Foss National Leasing

For over 50 years, Foss National Leasing (FNL) has been a part of the Foss Automotive Group, established in 1967. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today's automotive fleet managers.

About the Role

We are seeking a highly organized and customer-focused Junior Data & Operations Analyst to join our fast-growing Last Mile Rentals (LMR) team. This role is ideal for someone early in their career who has strong data acumen, thrives in a fast-paced environment, and is passionate about delivering exceptional service.

Key Responsibilities:

1. Data Management & Vendor Accountability

• Review and validate incoming data from external vendors and internal users to ensure accuracy and consistency.
• Monitor performance data and identify discrepancies or gaps across vendors, including:
• Vehicle storage partners
• Transportation providers
• Rental software platforms
• Repair and maintenance vendors
• Work with vendors to resolve data issues and ensure compliance with reporting expectations.
• Build and update dashboards and reports using Power BI and internal tools.
• Collaborate with internal teams (e.g., data, operations) to streamline data flows and reporting.

2. DSP (Delivery Service Provider) Support

• Act as the first point of contact for DSP inquiries via phone and email
• Provide quick, accurate support or triage requests to the appropriate internal team member.
• Track and document incoming issues to identify trends and improve support processes.

Qualifications

• 1–2 years of experience in a data support, operations, or customer service role (internships/co-op experience welcome
• Proficiency in Power BI and Salesforce; comfortable working with large data sets and internal systems.
• Excellent organizational skills with strong attention to detail.
• Strong verbal and written communication skills with a professional, customer-first mindset.
• Proven ability to manage competing priorities in a high-volume, fast-paced environment.

At Roy Foss Automotive, we're committed to fostering an environment of equal opportunity for everyone. We welcome individuals of all races, colors, religions, genders, gender identities, sexual orientations, national origins, ages, and abilities—as well as all other characteristics protected by law.

We truly value the power of diversity and believe that an inclusive workforce not only strengthens our culture, but also drives innovation and helps us better serve our customers and community.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.