Merriam Music is a multi-location, family-owned business based in Oakville, Ontario. The business operates two primary sales divisions, one focused on music education, one on piano retail. In both categories, Merriam is considered a leader in terms of market share, marketing effectiveness, and quality of product. The company is focused on growth in all divisions and seeking talented and driven individuals who are seeking employment in an accountable, organized, highly supportive, and very goal-oriented work culture.

Responsibilities:

• Participate in both orientation training and ongoing training in order to understand the full Merriam School of Music offering (lessons, programs, policies and basic instruments) to maximize the experience of students and families.
• Teach lessons in-person and on-site in a fun, creative and organized way, using resources and referencing provided long-term plans to create individual class/lesson plans.
• Engage with parents from time to time to identify any potential barriers to student progress and ensure they are feeling heard and supported in the process of resolution.
• Complete administrative duties on time, including responding to emails within a 24-hour window, completing all student information, streaming notes, attendance etc. as required.
• Translate customer questions, issues and concerns into positive experiences and resolutions for customers. Proactively follow up with customers if any student progress issues are identified through lessons in order to address them immediately.
• Adapt approach to lesson delivery to address issues and support student success and retention.

Key Qualifications:

• Bachelor Degree in Music (completed or in progress), with at least 1 year of teaching experience
• High performance standard
• Written theory knowledge
• Ability to translate complex musical concepts to easy and accessible instruction for students
• Proven supportive administrative task completion
• Excellent verbal and written communication skills

Other Requirements:

• Highly organized yet able to adapt to changing needs
• Able to establish relationships with new people quickly and take a personal interest in the success of the student and the experience of the family
• Diffuse conflict situations with tact and empathy
• Energetic
• Trustworthy

Perks:

• Vibrant company culture where everyone has a shared passion for music and education
• Staff discounts for studio use, music lessons, and instrument purchases
• Incredible opportunity to learn and grow both professionally and creatively in a fun and musical environment

Merriam Music: A Unique Blend of Technology, Music, and Growth

1. Pioneers in Technology Adoption
   Merriam Music has been a forerunner in embracing technology, from being one of the first major digital piano retailers in the late 1980s, to investing in advanced digital marketing and video production. Our commitment to tech is evident in our customized Salesforce financial system, a unique online lesson portal, and a strong online presence with over 1,000,000 annual visitors. We're a company that continuously adapts to and integrates cutting-edge technologies
2. Deeply Rooted in Music
   At Merriam Music, music isn't just our product, it's our passion. Our team, from the CEO to our IT Director, consists of professional musicians and avid music lovers. This deep connection to music drives our mission to provide lifelong musical fluency and makes our daily work personally meaningful and enriching.
3. A Future-Focused Vision
   As a family-owned business, we're not just sustaining growth; we're actively planning for a global presence. Our unique curriculum and over three decades of industry knowledge set us apart, and with an internationally recognized marketing team and innovative approaches in piano retail, we're expanding our reach. We offer a dynamic, growth-oriented environment for talents across various disciplines, united by a love of music and innovation.
   

Join us at Merriam Music, where technology meets passion, and every employee contributes to a future rich with possibilities.
Merriam Music welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.