Reporting to Energy Management Systems (EMS) Manager you will be part of a team supporting energy solutions for large business and institutional customers including electric vehicle charging, battery storage, solar PV and power generation. Your work will help unlock the full potential of electric vehicles and charging infrastructure, driving the transition to a clean energy economy.

As an Energy Management System Operator you will be responsible for supporting successful charging operations as fleets scale. This is a critical part of transition to electric fleet management.

RESPONSIBILITIES:

Primary Responsibilities:

• Remote Operations Support - Monitor and support fleet-level EV charging and Battery Energy Storage (BESS) operations via software applications, phone, and email communication, including depot bus tracking, and real-time operational guidance.

• System Monitoring - Track charging infrastructure performance, Battery Energy Storage System (BESS) operations, and fleet dispatch decisions to identify first line troubleshooting interventions required to optimize operations and/or mitigate charging and energy management issues.

• Issue Resolution - Identify, troubleshoot, and resolve charging and energy management problems through remote support and coordination with on-site teams, as well as client key personnel

• Cross-Team Collaboration - Work with PowerON Operations, Maintenance, and Energy Management teams on asset monitoring, performance analysis, and operational reporting. Maintain communication with key personnel.

• Documentation & Reporting - Maintain comprehensive operational logs, manage data systems, and provide regular status updates to stakeholders in clear, actionable formats

• Process Optimization - Continuously improve internal procedures and workflows to enhance operational efficiency

• Other duties as required

Work Environment:

• 24/7 rotating shift coverage shifts

QUALIFICATIONS:

• 2+ years relevant experience such as operations monitoring, energy management, EV infrastructure operations, or distributed energy resources operation.

• Knowledge of any of the following is an asset: operations, EV charging, behind-the-meter DERs (battery energy storage systems, solar, etc), charge management systems, energy management systems, aggregation platforms, demand response and load management.

• Working experience with Microsoft Excel

• Excellent people and communication skills, and/or history of direct client support in English

While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and 2SLGBTQ+ persons.

PowerON will accommodate candidates under the AODA legislation in all aspects of the hiring process. Please notify us if accommodation is required.