Are you passionate about customer service? Are you driven to paint Rider Nation green? Do you want to be part of a Champion organization? If so, The Rider Store is seeking an individual like you who enjoys speaking to people, driving success, problem solving, and providing excellent customer service to Rider Nation!

Reporting to the Retail Store Manager at The Rider Store, this role will support management in the day-to-day operations of the retail merchandise outlet. Fan experience and customer service are key focuses of this role which work to maintain and support sales and strategic growth. The Assistant Manager is also responsible for continually training, coaching, and providing feedback to retail associates to help them achieve sales targets and key performance indicators.

Where You'll Shine:

• Support The Rider Store operations in the absence of the store manager.

• Provide regular and timely training, coaching and feedback to all store associates.

• Lead and execute merchandising the store within the established guidelines.

• Ensure that stock replenishment is regular and timely from the backroom to support sales goals and fan experience, in store and online.

Responsibilities:

• Work with the store manager to understand schedule planning to support daily operations and adjust based on sales performance.

• Communicate effectively with employees at all levels of the Club in a professional and respectful manner, both verbally and in writing.

• Provide input and suggestions to management during the annual business planning cycle for potential inclusion in the final plan.

• Respond to and resolve customer concerns to ensure a positive fan experience; seek support when necessary.

• Ensure that all daily deposits and internal reporting standards are met; report discrepancies to the store manager.

• Uphold all Saskatchewan Roughrider policies and guidelines.

• Ensure staff and management follow Occupational Health and Safety (OHS) standards; report all incidents.

• Support and participate in Rider events to maximize sales opportunities.

• Communicate with other Rider work units to obtain future event information.

• Share information with associates regarding Rider club initiatives to support the fan/customer experience.

• Seek customer feedback on Rider products, services, and events; summarize and provide to the store manager.

• Support other Rider programs and events as assigned.

• Perform other duties as delegated or assigned.

Webstore & Fulfillment Responsibilities:

• Support the operations of theriderstore.ca, with a strong focus on backend processes.

• Fulfill online customer orders accurately and on time.

• Manage webstore-related customer service, including responding to inquiries, processing returns, handling refunds, and resolving complaints.

• Coordinate shipping, deliveries, and order tracking to ensure a smooth customer experience.

• Monitor and provide feedback on web promotions, inventory flow, and fulfillment timelines.

• Communicate with the store manager and warehouse teams to resolve issues and improve the online fulfillment process.

Requirements

What's Needed:

• 1-2 years of relevant management experience in a retail service environment with proven coaching and training skills coupled with financial analysis, merchandising and organizational skills.

• Proficient in Microsoft Excel and Word.

• Experience with Shopify or Erply POS an asset but not required

• Ability to work independently and seek positive solutions to problems that may arise.

• Proven ability to motivate staff, foster team cohesion, and implement effective training strategies.

• Adaptable and innovative, with a strong ability to thrive in fast-paced environments where priorities frequently shift.

• Demonstrates professionalism when addressing staff and customer concerns.

• Experienced in cash handling procedures, including preparing daily deposits.

• Shows initiative and independent thinking, regularly contributing ideas and raising relevant issues with management.

• Team oriented style with a “can do” service focus to achieve organizational results.

• Availability to work irregular hours and work schedules.

• Available and excited to work all game days.

Benefits

What do we commit to you?

• Opportunity to contribute to the success of one of Canada's largest brands and an organization that is a cornerstone of our province and Rider Nation.
• Gain demonstrated immersive experience in a fast-paced organization and team.

Wondering what to expect when working for the Riders?

Our employees are empowered to make a difference not only in the community, but in our business operations as well. It is our “secret” to a happy workplace. To do that, the Riders foster a culture that values respect, teamwork, hustle, hard work and fun (it is football after all!).

The Saskatchewan Roughriders are advocates for equity and inclusion and want our workforce to reflect the diversity that makes our province strong. YOU are Rider Nation, and we want the growth of our team to reflect all the amazing talents Saskatchewan has to offer.

We acknowledge the time and effort that is required to apply and thank all applicants for their interest, however only those chosen for an interview will be contacted.

Please note: This role is located in Regina, SK and the successful candidate must either reside locally or be willing to relocate for this role.