Clark Wilson LLP is Hiring a Manager of Legal Support Services

How Youll Help Us Better Serve Our Clients:

Are you a people-focused leader who thrives in a collaborative, fast-paced professional services environment? Were hiring a Manager, Legal Support Services to help support and guide our incredible team of legal assistants and float staff.

This role is responsible for the day-to-day management of the legal support team, including all legal assistants and float staff. This position ensures high-quality service delivery to lawyers and clients while fostering a collaborative, professional, and efficient work environment.

Reporting directly to the Head of HR, the Manager works closely with the broader HR team on talent development, employee relations, and organizational effectiveness. The successful candidate will bring strong leadership experience, preferably within a law firm or professional services environment, and will be comfortable coaching team members, optimizing operations, and driving initiatives that support engagement and performance.

This role requires someone who is thoughtful and strategic, able to evaluate existing structures, explore best practices, and lead change initiatives that improve team effectiveness and service delivery.

What Youll Be Doing:

Leadership & Operations

• Lead and supervise legal assistants and float staff across the firm.
• Oversee daily operations including staffing, scheduling, coverage, and workflow coordination.
• Monitor support needs within practice groups and adjust assignments to ensure optimal service delivery.
• Identify and implement process improvements to enhance efficiency and effectiveness.

Talent Development & Performance Management

• Provide hands-on coaching, mentorship, and professional development support.
• Conduct regular performance check-ins, formal reviews, and 30/60/90-day assessments.
• Partner with HR on performance issues, employee relations, and development planning.
• Deliver onboarding experiences for new team members and contribute to training program design.

Collaboration, Strategy & Change Management

• Work closely with HR & lawyers on recruitment, retention, compensation, and policy interpretation.
• Evaluate team structure and support models, making recommendations for improvement based on best practices and business needs.
• Lead the team through change with empathy and clarity, ensuring smooth transitions and strong engagement.
• Promote best practices across the legal support function and contribute to firm-wide improvement efforts.
• Ensure alignment with firm policies, legislative requirements, and industry standards.

How Youll Be a Great Fit For This Role:

• Proven experience managing legal support staff or professional services teams; law firm experience preferred.
• Strong leadership, coaching, and team development skills.
• Excellent organizational and time management abilities.
• Outstanding communication, interpersonal, and problem-solving skills.
• Demonstrated ability to lead change and drive continuous improvement.
• Ability to collaborate effectively with HR, legal professionals, and other departments.
• Sound knowledge of employment practices and legislative compliance.

The Exciting Extras:

In addition to a competitive salary range of $90,000 to $110,000, we offer a range of benefits to ensure you are set up to thrive in a healthy work-life balance at Clark Wilson:

Benefits: Health coverage for you and your family, including overseas emergency medical care, prescriptions, vision care, dental care, paramedical services, life insurance, and hospital accommodation.

Retirement Planning: RRSP matching program.

Additional Pregnancy/Parental Leave Benefits: Pregnancy and parental leave top off to 100% for a portion of the leave so that you can spend quality, worry-free time with your family.

Health and Wellness Spending Account: Health and Wellness Spending account to pay for items that will help you with your unique needs: an exercise bike, swimming lessons, or your pets vet bills. Its up to you.

Recognition: Long service bonus to help celebrate your work anniversaries.

Social Events: Socials every Friday, off-site social events, employee appreciation week, team building events and more.

Professional Growth Opportunities: Resources available to invest in your personal growth and help you achieve your goals.

Employee Referral: Generous monetary amount for any employee referral.

Community:Opportunities to give back to your community through firm initiatives.

Paid Time Off: Generous vacation and bonus days. We also offer five personal days to assist with whatever life throws at you and one bonus day off to celebrate your work anniversary.

Who We Are:

Clark Wilson is a rapidly growing regional law firm focused on providing the best possible service for our clients. Were consistently recognized by the media and business community for our professional excellence.

Our team consists of over 200 professionals serving some of the most recognizable brands in the world. Together, weve created a special culture that wed love to share with you.

How to Apply:

Click the blue apply button to submit your application.

Clark Wilson is an equal-opportunity employer and advocate. This is not a statement we take lightly; it is part of who we are. We dont just celebrate diversity, we rely on it to cultivate our culture, provide new perspectives, and grow our collective wisdom.

If youd like to discover a little more about Clark Wilson and what its like to work with us, click here to visit our careers page.

We thank all applicants for their submissions, however, only those selected for an interview will be contacted.