Position Details:

• Availability: Evenings and Weekends
• Hours: Full Time, 30-45 hours per week
• Compensation: Base $45,000 - 60,000 (based on experience and hours worked) + tips + sales commission

You will undergo extensive training which will start at the Marshall Position.

Key Responsibilities: As a Customer Service Manager, you will play a pivotal role in our team. Your responsibilities will include:

• Team Leadership:
• Lead and manage a team of 8 – 12 people.
• Foster a collaborative and accountable team environment.
• Sales Excellence:
• Meet and exceed sales goals and performance standards.
• Support the sales floor to enhance sales and customer experiences.
• Training and Development:
• Train and develop new staff members to ensure the focus of exceptional service.

• Operations Management:
• Supervise and oversee all daily operations.
• Plan staffing schedules to ensure efficient coverage.
• Resolve customer issues promptly and effectively.
• Communication and Reporting:
• Meet with the Director on a weekly basis to provide updates and insights.
• Produce accurate timecards for payroll purposes.
• Communicate with marketing team

• Support and Adaptability:
• Provide support to the sales floor.
• Flexibility of intended hours based on customer demand.
• Thrive in a time-regulated environment, adapting to changing circumstances.

Qualifications: The ideal candidate for this role must possess the following qualifications:

• 3 Years Leadership Experience in a service environment.
• Excellent presentability, manners, respect, and courtesy toward all customers.
• Previous experience in scheduling, progressive discipline, and training.
• Strong time management skills.
• Computer literacy (PC), particularly in MS Office, File Sharing, Electronic POS.
• Candidates who pursue self-improvement and engage with developmental content will find rewarding growth here.
• Ability to primarily work evenings and weekends.
• Ability to stay aware of time requirements and act proactively.
• Ability to pass standardized workplace drug and alcohol screening.
• Ability to pass a Criminal and a Vulnerable sector search.

Considered Assets: The following skills and experiences are considered assets but are not required:

• Familiarity with Laser Tag
• Video content creation
• Knowledge of payroll processing
• Bookkeeping / Financial reporting
• Prior experience at memorizing and executing rehearsed routines with precision

If you're driven to lead every interaction with authenticity and impact, have the qualifications and skills outlined above, and are eager to bring your energy to lead an already high-performing team, we would love to meet you!

To apply, please submit your resume and a cover letter (less than 1000 words) highlighting your relevant experience and why you believe you would be a great fit for this role. We look forward to welcoming a new member to our team who shares our commitment to providing amazing customer service.

Company DescriptionWe are a customer-centric, fast-paced, and creative organization committed to providing our customers with amazing service. Our dynamic work environment offers on-the-job training, a lively atmosphere, and opportunities for personal growth. We are currently seeking a Customer Service Manager to lead our team and ensure our customers receive the best possible experience.Company DescriptionWe are a customer-centric, fast-paced, and creative organization committed to providing our customers with amazing service. Our dynamic work environment offers on-the-job training, a lively atmosphere, and opportunities for personal growth. We are currently seeking a Customer Service Manager to lead our team and ensure our customers receive the best possible experience.