Global Traffic Group (GTG) a leader in developing innovative solutions for safer roadways and smarter, more efficient communities, is seeking a Client Support Coordinator. We require an individual who thrives in client-facing roles and excels in communication, coordination, and forward-thinking service delivery. This role requires a high level of administrative proficiency including strong organizational abilities, attention to detail, and the capacity to manage multiple priorities effectively and independently.

Who You Are

Were looking for someone who:

• Champions a client-first mindset and builds strong, personalized relationships.
• Takes full ownership of client deliverables, timelines, and communication.
• Is proactive and resourceful - you dont wait for meetings to get answers.
• Can juggle multiple projects and client needs while keeping things organized.
• Communicates with clarity, understands the why behind tasks, and drives accountability.
• Embraces continuous learning and always strives to improve systems and workflows.
• Thinks ahead to make processes smoother, more efficient, and scalable.

Key Responsibilities

Client Support & Relationship Management

• Serve as the main point of contact for assigned clients, maintaining consistent communication and building trust-based partnerships.
• Manage and respond promptly to client inquiries via email, phone, and meetings, not waiting for scheduled meetings to address time-sensitive updates.
• Run bi-weekly client meetings, ensuring clear agendas, capturing all tasks and action items, and following through between meetings.
• Lead kickoff meetings for new client engagements, establishing clear expectations and process overviews.
• Ensure you have a complete understanding of the steps and workflows before delegating tasks or following up with individuals.
• Follow up thoughtfully with clients ensuring you know what you're asking and why.
• If something is unfamiliar, take initiative to learn it thoroughly and build knowledge for future interactions.
• Identify and flag potential business opportunities through relationship-building and service delivery insights.

Project Coordination & Task Execution

• Maintain full visibility into client deliverables, timelines, and task progress.
• Keep detailed and organized records of meeting notes, decisions, and outstanding items.
• Be accountable for the completion and tracking of all tasks - yours and others.
• Delegate action items to internal doers clearly, ensuring context and timelines are understood.
• Coordinate cross-functional teams to execute client services efficiently and effectively.
• Proactively identify bottlenecks or improvement areas and bring forward solutions to streamline service processes.
• Think forward: How can this be easier, more prepared, or better-organized next time?

Qualifications

• Post-secondary degree or equivalent work experience.
• 3+ years of experience in client support, account management, or project coordination.
• Strong communicator with the ability to explain complex ideas simply and confidently.
• Adept at managing multiple client relationships and tracking project milestones.
• Experience using
  CRM systems, project tracking tools, and reporting platforms.
• Excellent attention to detail with strong organizational and problem-solving skills.
• Comfortable taking initiative, working independently, and making informed decisions.
• Passionate about technology, innovation, and client success.
• Highly adaptable, accountable, and dependable in a fast-paced environment.

Work Conditions:

• This position is a full-time, 40hr/week requirement

• • Work hours are Monday to Friday, 8:00am 4:00pm

• On-site requirement. Office is in St. Albert, AB
• Flexibility to work overtime to meet deadlines as required

Conditions of Employment

• Must be legally eligible to work in Canada.
• A satisfactory criminal background check is required.

We thank all applicants for their interest in Global Traffic Group; however, only those selected for an interview will be contacted.