LSD is looking for a Senior Manager to join the Strategy and Account Management team, which is the central hub of the organization. The focus of this role is to lead key business accounts, driving forward the strategy, building strong client relationships and executing flawlessly on all deliverables. The ideal candidate is someone who loves problem-solving, tackling new challenges daily and has an innate drive to deliver creative and innovative solutions. Our mantra is on time, every time, with excellence.
What Sets this Role Apart:
This isn't just a job; it's an opportunity to actively shape the future of the healthcare and pharma industry through distinctive and impactful strategic project work. You'll gain unparalleled exposure by interacting with Senior Leaders at leading pharmaceutical companies daily, putting you in the room when important decisions are made.
At LSD, your voice is always heard – we foster a collaborative, non-hierarchical culture dedicated to your success and professional growth.
Responsibilities:

• Client Relationship Management & Growth - Develop and grow client relationships, becoming a trusted advisor and instrumental in clients exceeding their goals. This includes proposing, managing, and delivering client projects on-time, on budget, and with excellence.
• Collaborate cross-functionally – Be adept at working across teams with clients and internally. Work closely with other LSD team members across accounts, creative and operations to accomplish work within all LSD offerings.
• Business Administration - Run accounts like your own business. Responsible for drafting proposals, creating client presentations, estimating jobs, creating Statements of Work and invoicing. Contribute to pitch work and MSAs, driving a 'book of business'.
• Organic Growth - Grow revenue each year with current accounts by identifying new project opportunities. Proactively network with clients and expand your reach with their internal teams.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Provide clients with frequent status updates and full transparency of deliverables for an exceptional client experience.
• New Business Development - Integral to leading pitches for the agency with support from colleagues, including responding to RFPs, pricing, and presenting to prospects.

• A successful degree from a higher education institution.
• Super interested in pharma and healthcare; a degree linked to healthcare or direct exposure and experience to pharmaceutical companies is a major asset.
• Strong verbal and written communications skills. Excellent listening, negotiation, and presentation abilities. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Strong financial acumen related to billings and able to adapt to internal financial management documents with facility.
• Mastery of core LSD service offerings: strategic planning, advisory boards, promotional tools and strategic projects.

About LSD The Agency
LSD is an independent, full-service consulting, marketing, and communications agency with a strong focus in pharma and healthcare. Our footprint is global, with clients and projects in Canada, the US, and around the world. Our business model is unique amongst other agencies as we deliver strategy, creative, and execution all under one banner across a range of offerings: strategic planning , large, multi-year strategic projects , new product planning and launches , advisory boards , medical education , brand development and adaptation , digital and multimedia capabilities , sales and marketing tools , and patient support and educational materials.
Our employees enjoy a work culture that promotes teamwork and a hands-on approach, with everyone proficient across the spectrum of deliverables. We take serious pride in our work and delivering against our corporate mantra: on time, every time, with excellence. LSD provides equal employment opportunities to all qualified applicants and employees, committed to providing equal opportunity based on individual qualifications and job performance. We actively seek candidates from all walks of life who are passionate about making a difference in the world of healthcare.
LSD benefits include (not specified in the provided text, so this section would need to be filled in by you, e.g., health care, paid time off, retirement savings, and professional development).
Employees can also take advantage of (not specified in the provided text, so this section would need to be filled in by you, e.g., casual dress code, free parking, corporate discounts, and gym memberships).

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