Position Summary

We are seeking a highly organized and technically proficient IT Coordinator to support and complement our IT Team. This role focuses on helpdesk support, printer maintenance, and administration of Microsoft 365 tools-particularly Teams, Defender, and Intune-in a fast-paced, logistics-driven environment. The ideal candidate will ensure seamless communication, secure endpoints, and reliable tech infrastructure across our fleet and facilities.

Key Responsibilities

• Helpdesk Operations
• Provide onsite and remote IT support across all terminals. Travel will be required
• Manage ticketing system and resolve technical issues promptly
• Provide remote and on-site support for hardware, software, and mobile devices
• Printer & Peripheral Support
• Install and maintain networked printers and scanners
• Troubleshoot printing issues and coordinate with vendors for repairs
• Monitor supply levels and manage inventory of consumables
• Management of physical access controls and NVR systems
• Telephony Administration
• Support Teams usage for all staff
• Train staff on Teams features, Teams devices and optimize collaboration workflows
• Manage Teams channels and permissions across departments
• Endpoint Protection and Maintenance
• Support and enforce protection across all endpoints across office and mobile devices
• Use Intune and Defender to manage device configurations, compliance policies, and remote support
• IT Coordination & Documentation
• Responsible for onboarding/offboarding all employee (accounts, devices, access)
• Maintain IT asset inventory and software licensing records
• Document and maintain procedures, troubleshooting guides, and user manuals

Qualifications

• 5 years of IT support experience, preferably in transportation or logistics
• Proficiency in Microsoft 365, especially Teams, Defender, and Intune
• Strong knowledge of Windows OS and mobile device management
• Experience with helpdesk systems and remote support tools
• Familiarity with printer networking and hardware troubleshooting
• Excellent communication and organizational skills
• Post-secondary degree in Information Technology, Computer Science, Business Administration, or a related field.

Preferred Certifications

• CompTIA A+ or Network+
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate

What's In It for You?

• Competitive salary
• Career growth opportunity within an industry leading logistics company
• Group Benefits offered - health and dental
• Share Purchase Plan - opportunity to buy company shares through payroll at a 100% match
• Employee engagement events

Company Profile

Titanium Transportation Group is a leading North American freight transportation company specializing in tech-forward trucking operations and logistics brokerages services throughout Canada and the United States. Our specialties are truckload, dedicated, and cross-border, along with comprehensive logistics and warehousing solutions for a wide range of industries.

Our focus on customer excellence, safety and innovation set Titanium apart and we are proud to have earned out place among Canada's Fastest-Growing Companies for over 13 consecutive years by Canadian Business, and as one of America's Fastest-Growing Companies in 2020 by the Financial Times. We are also proud to rank among Today's Trucking Top 100 Fleets.

As one of only three publicly traded transportation companies in Canada, our team of over 1,300 professionals operate from over 15 strategic locations. We are committed to meeting our clients' evolving supply chain needs while driving growth and success. Join us at Titanium, where innovation and opportunity pave the way for a bright future in freight transportation and logistics.

Titanium Transportation Group Inc. is committed to providing accommodation throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team and we'll work with you to understand what is needed.

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted. #HP