New Opportunity – Personal Lines Broker/Customer Service Representative (CSR)
Location: Vaughan, Ontario (Hybrid: 3 days in-office, 2 days from home)
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Salary: Commensurate with experience
Benefits: Available at a shared cost with the employee

Position Summary

Our client, based in Vaughan just north of Toronto, is seeking a Full-Time Personal Lines Broker to join their team. This hybrid role offers a balance of in-office collaboration and remote flexibility. The successful candidate will be a proactive, service-driven professional with a valid RIBO license and at least 3 years of experience in personal lines insurance.

Key Responsibilities

• Provide outstanding customer service to existing policyholders

• Respond to inquiries promptly and professionally

• Review renewals, process endorsements, and handle new submissions

• Guide clients on insurance products and coverage

• Manage client information in the broker management system accurately

• Support and document claims through resolution

• Stay current on industry guidelines and underwriting rules

• Communicate effectively with underwriters and clients

Requirements

• Minimum 3 years of experience in personal lines insurance

• Valid RIBO license in good standing

• Proficient in Applied Rating Services and TAM (The Agency Manager)

• Strong skills in Microsoft Office

• Excellent English communication skills, both written and verbal

• Strong organizational skills and attention to detail

• Capable of working independently and collaboratively

If you're a motivated insurance professional ready to take the next step, we want to hear from you. Please submit your resume in confidence. Only candidates selected for an interview will be contacted.