Competition #2025-359-CCManager, Housing Support Programs (2025-359-CC)Employment Type:Permanent Full-Time, Non-Bargaining Unit Work Hours:35 hours/weekWork Setting:Onsite – Limited opportunities to work remotely Salary:$70,000-$80,000Application Deadline:August 5, 2025 by 11:59 pm
Program Overview – First Steps to Home, Community Care
First Step to Home (FSTH) is a transitional support program with housing for men 55 years and up who have been housing insecure or street involved, experiencing mental health and/or addictions issues, and geriatric challenges. First Step to Home provides transitional housing in furnished bachelor units as part of program participation. The First Step to Home team is comprised of health care professionals who work collaboratively, within a harm reduction and recovery-based framework to support participants to gain skills needed to make a successful transition to a more stable, healthier and independent lifestyle.
What You Will Do

• Carries out the management, operational responsibilities & oversight of programs, services, and initiatives associated with transitional &/or supportive housing buildings.
• Provides ongoing orientation, training and supervision to all staff and conducts annual performance appraisals.
• Provides direction, coaching and performance management of Supervisors, Team leads & Frontline Staff.
• Provides direction and support to staff regarding program issues, team building, and crises incidents through individual and team meetings.
• Ensures the effective utilization, training, and support of volunteers and students throughout the various programming activities.
• Recruits and hires staff and assists in carrying out personnel functions within the programs in consultation with the Director.
• Works with the Director to ensure the planning and implementation of staff development.
• Implements ongoing promotion/awareness building of the programs and its services to the immediate and broader community.
• Participates and represents the programs in existing and new external committees or networks in relevant sectors and internal staff committees as directed by the Director.
• Supports the Director in building and maintaining internal and external partnerships and collaborative activities.
• Develops and implements an effective evaluation strategy in collaboration with the Director.
• Develops and implements program/operational protocols in consultation with the Director.
• Reports risk, safety, security and liability concerns in a timely manner to the Department Director
• Assist Director to implement solutions to improve safety & wellness
• Develops, implements and oversees program initiatives, such as food access, peer involvement, and social, recreational and life skills programming.
• Develops and maintains policies and procedures with respect to tenant selection and internal transfers
• Works with Housing Staff to resolve tenancy/safety issues related to hoarding, fire safety, trespassing etc
• Develop appropriate alternatives to eviction
• Strive for low vacancy rates by anticipating turn-overs
• Work with legal services to prepare tribunal documents; attend hearings and mediation
• Works with staff to ensure development and execution of Care Plans
• Develops common strategies to collaboratively address tenancy and building issues as they arise.
• Liaises with WoodGreen Housing and Building Services to ensure effective property management
• Ensures that organizational policies and procedures are carried out within all programs areas, services, and initiatives.
• Prepares and monitors program financial information and program budgets within the organization's administrative policies and procedures.
• Develops and implements data tracking systems, liaises with funders and completes funding reports.
• Coordinates and participates in Unit/Department leadership meetings, and other relevant meetings for the purposes of ensuring coordinated and integrative programming, and resource sharing.
• Ensures that the equity objectives and community development policies of the organization are achieved within the programs.
• Participates in the on-call rotation for Supportive Housing Programs, as scheduled.

What You Bring to the Team

• Master's degree or Bachelor's degree and equivalent experience.
• Minimum 5 years' experience: developing and implementing programs; working with homeless and vulnerably housed individuals; experience with older adults and seniors; supervising staff, preferably in a unionized environment.
• Knowledge of RTA and occupancy agreements, and property management.

What Will Set You Apart

• Thorough understanding of homelessness, poverty, mental health and substance use, and a proven ability to develop effective services for individuals and communities facing these challenges.
• Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations and needs.
• Solid knowledge of Client-Centred care, Harm REduction, Trauma-Informed, Health Equity, Anti-Oppressive and Anti-Racism principles; and demonstrated experience applying these principles into practice is required.
• Proven ability to develop and implement program initiatives and partnerships.
• Excellent interpersonal and communication skills, which promote effective working relationships amongst program staff, external agencies, program participants, and tenants.
• French or other second language(s) is a strong asset.
• Proven ability to challenge organizations, staff and tenant communities in a positive and create way to effect better service.
• Sound financial and budget management skills.
• Strong group facilitation and policy development skills.
• Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
• Excellent multi-tasking and time management skills.
• Excellent writing and editing skills.
• Strong computer proficiency.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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