Nature of the Position:

Under the direction of the Senior Manager, Customer Care, and in accordance with policies, standards and procedures of Vita Health Products Inc., this position is responsible for managing and tracking account activities, including the coordination of product launches, redesigns, discontinuations, and promotional activities for an assigned portfolio of accounts.

Specific Duties include the management of:

• product launches, including item set-up, artwork development, forecasting, and initial shipment.
• product updates due to artwork redesign or formulation and/or labelling changes.
• product and packaging runouts and costs due to product updates or discontinuations.
• promotional activities, including sizing of promotional vehicles and availability of products.
• customer orders and reporting.
• vendor compliance and claims investigation.
• product and regulatory information and documentation requirements.
• customer enquiries and complaints.
• other duties as assigned.

Qualifications:

• Previous Account Management experience, preferably in a manufacturing or distribution environment, candidates without Account Management experience may be considered for a Junior Account Manager position.
• Proven capacity for working effectively with customers and co-workers at all levels within an organization.
• Excellent oral and written communication skills in both English and French.
• Proficiency in the use of computers (Excel, Word, Outlook, Internet).
• Ability to multi-task in a fast-paced team environment.