This role serves as a critical liaison between customer technical expectations and Engineering's delivery capabilities. The primary objective is to ensure optimal customer solutions and experiences by collaborating across multiple functions within the organization. Key responsibilities include documenting customer system designs, reviewing architectural and engineering solutions, advising on deployment procedures, and ensuring technical requirements are met prior to on-site implementation.

This position works under the advisement of the Senior Infrastructure Architect and works closely with Operations, Project Management, Sales, Product Management, and Engineering, and reports to the Manager, Project Management Office

Key Responsibilities:

• Develop and maintain detailed customer-specific system designs.
• Collaborate with the Configuration Manager to uphold standard system design practices.
• Review and provide input on system and architectural documentation for all projects.
• Assess deployment procedures for system deployments.
• Evaluate and advise on Technical Implementation Plans (TIPs).
• Translate complex technical concepts into clear, customer-facing communication.
• Partner with stakeholders to:
  • Identify and mitigate implementation risks.
  • Propose system architectures tailored to project needs.
  • Evaluate deployment strategies and new deployment initiatives.
• Ensure accurate post-deployment documentation, including custom configurations.
• Contribute to RFP responses and financial proposals, ensuring alignment with JSI's architectural and system design capabilities.
• Maintain deep expertise in the JSI software suite.
• Review project execution processes and recommend improvements.
• Oversee TIP dry runs and identify technical gaps prior to customer site installation.

Knowledge & Experience Required Qualifications

• Bachelor's in computer science, programming or equivalent job experience.
• Strong understanding of infrastructure-as-code practices.
• Hands-on experience with on-premises hardware, including network switches, routers, firewalls, storage devices, and servers.
• Experience gained through data center management or system administration roles, particularly in small to medium-sized environments.
• Broad technical exposure and involvement in infrastructure decision-making.
• Ability to apply this knowledge to support the integration of JSI's 4Sight product into a variety of customer infrastructures.
• Excellent interpersonal and communication skills.
• Proven experience working with multi-disciplinary teams of technical and non-technical stakeholders.
• Self-motivated and capable of managing multiple priorities and tasks.

How We Work

You will be expected to work in a remote/hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

 About JSI

JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI's single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI's customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.